staysure customer service

.wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Here are 8 tips for writing great reviews. Saturday: 9am 5:30pm I will only use them in the future. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Chased and chased and chased to pay. Have a fantastic holiday. I had to do all the repatriation work with the help of the English embassy in Tenerife. So you can be confident that youve got the right cover, thats tailored just for you. The operator was very efficient, helpful and knew his business. .wsite-button-inner {} policy. Despicable service from dishonourable people. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Av. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} longer working hour, monotony work, short holidays. Contact us about your Expat Policy | Staysure Expat We were devastated as grandchildren had been couting the days down. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} #wsite-content h2.wsite-product-title {} I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Customer Services Manager, Lack of progression I would say but good vibes. Staysure is a trading name of TICORP Limited. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Seemed silly, but so be it, or so i thought. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. See if we've answered your question in our Covid Help Centre . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Travel Insurance Reviews | Read Customer Service Reviews of We class a complaint as any expression of dissatisfaction whether written or verbal.. Dear WAMM71,Thank you for your 5 star review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Then there was pressure to involve fiends to purchase Staysure insurance. My dads body was left in the hotel room for over 24 hours. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. .wsite-menu-default a {font-size:16px !important;} Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Don't Pay out on Holiday cancellation due to Death of Parent. - Saturday: 9am - 5:30pm Have a fantastic holiday. Have a fantastic holiday. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warm regards,Vicki. Your Staysure Reviews. document.dispatchEvent(initEvt); However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Existing Travel Insurance - Staysure Staysure Remote Customer Service Representative Salaries in Learn more about Resolver Pro and how to claim your business. Staysure is a good place to work, the training is good. Then like us on Facebook and follow us on Twitter. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Overall experience. I hope my friend who recommended me gets her 10 bonus !!! Britannia House, No progression here unless your good friends with the senior management. var initEvt = document.createEvent('Event'); Wed like to take this opportunity to wish you success in the future. svg { Have a fantastic holiday. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. I was really impressed how EASY and QUICK to claim and get the money back. width: 100% !important; Staysure Group | LinkedIn One rule for one employee and another for another. Staysure take all feedback relating to our products and services seriously. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Will definitely be dealing with Staysure in the future for my holiday cover. They were no help at all. | Read 199,981-200,000 Reviews out of 200,383 . Weve helped millions of people find a resolution. The People Team. Staysure Travel Insurance Reviews | Read Customer Service Reviews of | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY Visit this website Write a review 4.7 total Filter Sort: Most recent Theres no jargon in our rights guides. When is a time you've been in a difficult situation and how did you solve it? Staysure 7 Nov 2022 - Remote Customer Service Representative . New management pushing all good long lasting staff out. Absolute despicable bunch of cowboys. Lack of direction from middle management and above. This was done because they said I owed them holiday which they asked me to take as compassionate leave. if(document.createEvent && document.addEventListener) { Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. achieve performance targets across their product portfolio. Get started now and lets get this sorted. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Have a fantastic holiday. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. ERGO Seguros de Viaje .wsite-image div, .wsite-caption {font-size:18px !important;} var STATIC_BASE = '//'; This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Contact Staysure customer service Resolver can help you send your complaints to Staysure. dealt with it promptly and courteously. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. 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We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. } A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. The team leaders judged me not being in without any understanding. ERGO Seguros de Viaje a:visited, The initial purchase was fine. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help.

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