The Contact Fax contains invalid characters. You will have to check the content of this field ensuring that no invalid characters are also contained. This will need to be provided in order for the transaction to be able to continue. The Tranaction is not in a DEFERRED state. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). This only occurs if there are problems with your POSTing component. This is an important field as it allows us to identify and process the transaction through your account. The RelatedTxAuthNo field should only ever contain the TxAuthNo (otherwise known as the VPSAuthCode) for the original transaction which you are performing a REFUND, REPEAT or AUTHORISE for. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. A required parameter is missing. This URL must be http:// or https:// and be no more than 255 characters in length. An active transaction with this VendorTxCode has been found but the some data fields are different. If any other characters or spaces are being passed or provided, then you will receive this error code and message. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Requested Range Not Satisfiable : The request included a Range request-header field, and none of the range-specifier values in this field overlap the current extent of the selected resource, and also the request did not include an If-Range request-header. The deferred transaction has been successully released and will be sent for settlement. This URL must be http:// or https:// and be less than 255 characters long. Expectation Failed : The expectation given in the Expect request-header could not be fulfilled by the server. 3D-Authentication required. If you double click on the card and go to the Drivers tab of the dialog that opens, give us the Driver Version. Learn more about bidirectional Unicode characters. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. If you are posting over a VendorTxCode that has been used for a previous transaction registration for a successful transaction against your account you will be presented with this error message. The CardNumber field should only contain numbers. Some cards have restrictions on cross-border usage. If the transaction has already been VOIDed you will be presented with this error message as you are only able to VOID a transaction once. The VendorTxCode should contain your unique transaction reference identifying each separate transaction registration. 3D accelerator card is not supported! If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. The following language code(s) are either not valid or not supported: . Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. Cannot authorise this card. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. The CustomerEMail field, if provided, can only contain up to a maximum of 255 characters. You will need to ensure that the card issue number length is being passed as it is displayed exactly on the customer's card. Initialise the console without deleting save data. A transaction is unable to be registered without this information. The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. There are no card details registered for the token. If you are providing a value which has more that 20 characters then you will receive this system message. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. Easiest way is likely hit the Windows key (Windows 7 through 8.1), and start typing Device Manager. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. Why is this sentence from The Great Gatsby grammatical? The Authorisation was Rejected by the vendor rule-base. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). The bank did not respond within an acceptable time limit. The Customer Name contains invalid characters. The message POSTed to the Sage Pay system was of an invalid type. The first step to resolving this issue is to identify if the shopper has made an error when they have entered the card number when making the payment. You can only AUTHORISE an AUTHENTICATED transaction. Specified already exists. The card ExpiryDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). If you receive this message, a code related error has occurred on the Sage Pay systems. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. System boots fine with secure boot off. The Authorisation process timed-out. Either provide the user with access to the chosen or select another which the user has access to. You will need to ensure that the start date selected is not later than the current date. Any other values that are passed will result in this error message. The BillingAddress field which you have provided is longer than what is allowed. If you have sent an Amount field with an invalid number of digits after the decimal place. Cannot retrieve contributors at this time. Perform the steps mentioned below and see if it helps. This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. The value, if supplied, should contain either 0, 1, 2 or 3. The payment will now appear as a failed transaction. You must provide the first 9 digits of the card number in the field. Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. whose number you've supplied in the CardNumber field. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. You must enter the address to which the card being used is registered in the card address box provided on the payment page. A credit or debit card number must be entered in the card number box provided on the payment screens. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. Start Row and End Row range too large. The following currency code(s) are either not valid or not supported:. This will be required if you have AVS turned on within your Sage Pay account. The start date you have supplied is after the end date. You will only be able to perform three attempts in order to gain a successful authorisation. Invalid system used for the related transaction. When you get this error message the card number and range cannot be validated as the card range is not on our platform and because of this is not supported and will not allow transactions to be processed. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. Find centralized, trusted content and collaborate around the technologies you use most. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. TransactionType of the related transaction is not supported for this operation. You will need to check your code to ensure you are capturing the correct value being returned from Sage Pay and also that the VPSTxId you are submitting back to Sage Pay is correct. The TxType requested is not supported on this account. The email address provided was not recognised by PayPal. The server received an invalid response from the upstream server while trying to fulfil the request. As detailed above the card security code will consist of either three or four digits only depending on the card type selected. cannot be before , please check. If the card being used is a newly issued card it is likely yet to have been added to our systems. You will need to check your code to ensure that you are entering numeric values only and that no letters are being passed over. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. A valid value is required,this must be value between 0 and 100000.00. An active transaction with this VendorTxCode has been found but the Amount is different. This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. You must send the card holder's name in the CardHolder field of your transaction registration POST otherwise you will receive this system message. The card type you sent in the CardType field is not active on your account. E.g. You set up the length and range of card numbers that are acceptable for each card type. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. The Authorisation was Declined by the bank. Created on June 21, 2013 Problem: This payment method is not supported by our system I want to use a visa card, i put all information required, but when I try to use, this error displays: This payment method is not supported by our system .. The Billing City contains invalid characters. This is a required field and needs to be sent with every transaction you register with Sage Pay. There are a few different reasons that you might get this response when a payment fails: Some debit cards require a PIN to be entered. Any value longer than this will generate this system message. This can be done within the My Sage Pay admin area under the Account administration section. The end date is more than one month after the start date. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Exiting. You might receive an error message while making a payment which says "Your card does not support this type of purchase." There are a few reasons why you may receive this error: 1. Unfortunately, you will not be able to perform a REFUND against this transaction as it has been fully refunded already. On the General tab of the System configuration window, click the Normal Startup option, and then click OK . Check that the user does not already exist. You will not be able to perform the REFUND that you are attempting as the total amount including all other REFUNDs performed against the original transaction exceed the total value of the original transaction. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. Thank you for your reply. The PaymentSystem used for the original transaction does not support repeat transactions. The Transaction was cancelled by the customer. How can this new ban on drag possibly be considered constitutional? The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. You will need to try a different card type. You will need to check your code to ensure that your server does not send more than 100 characters within this field. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. The certificate must not be in the AT_SIGNATURE part of a container. A valid is required. The Email Message contains invalid characters. You may also get this if you send fractional values to currencies that do not have minor units (like Japanese Yen, JPY, which only accepts whole number amounts). e: A black screen should appear. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. Styling contours by colour and by line thickness in QGIS. ##### tag either not required for this command or XML structure is incorrect. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. The Authorisation has been declined by the bank. Surcharge not allowed on this payment system. Transaction not in paypal registered state. The card type field contain a value which specifies the card that is being sent to us. The difference between the and value must be no greater than 50. By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. You must provide at least one ##### element within ##### node. No successful transaction found within this duration. Try a different card" solved. Are you sure you want to create this branch? You will need to send the long card number only which is situated on the front of the customers card. If you are passing any other characters, or spaces, you will receive this error. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. If the card was issued outside of the United States, this might be the problem. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. Your deferred transaction was Aborted successfully. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. A transaction is unable to be registered without this information. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. If this card number can still not be validated by the Sage Pay system you will need to use a different card type in order to proceed with the transaction. If the feature is not supported, response code is anything else but 206 and the response doesn't include Content-Range header. All VendorTxCodes should be unique. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. The VendorName field should only ever contain the Vendor Name supplied by Sage Pay or selected by you during your application process. This URL must be http:// or https:// and be no more than 255 characters in length. Also here is some document on how to fix the problem you are having right now. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. You must ensure that you are entering the expiry date of the card within the correct format in the expiry date box section provided on the payment screens. This vendor's rules require a successful 3D-Authentication. You will also need to check your code to ensure that your test and live Form encryption passwords are case-sensitive and in the exact same format with no spaces before or after them. The document/file requested by the client was not found. The card is a Visa Electron or pre-paid Visa Debit card. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. If you have not registered your Sage Pay account to use the Form integration method and attempt to send a transaction registration POST using this method of integration, you will receive this error. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. The Card Range not supported by the system. You can follow the question or vote as helpful, but you cannot reply to this thread. The fractional part of the Amount is invalid for the specified currency. A valid value is required in the format 123.123.123.123. Opayo receive updated card ranges regularly that are added to our systems for mainstream card types - if the card being used for the transaction falls into this category it will be updated when the new ranges are provided to Opayo by the card issuers. The syntax of the request was not understood by the server. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. Your system should be storing this information and be retrieving it from your database when performing the above actions. All cards issued are part of a range - this is defined by the first 9 digits of the card number. If you have not been able to obtain a successful authorisation after the third attempt, the Sage Pay system will cancel your transaction and present you with this error message. There is a problem with the details that have been entered for a European Payment Type. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. In this case, you will need to use another card to make the purchase. Please check to ensure that a Vendor name is being provided with each transaction as this is a required field. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. Not the answer you're looking for? This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. The Success URL value will need to be provided within your crypt string when posting your transaction registration. The Apply3DSecure flag is invalid. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. You can only return reports at monthly intervals. Delete the problematic software, then redownload it from Nintendo eShop. Facebook devised a manual payment system to address the problem. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). Information received from an Invalid IP address. Similar results when you try and use an active card on the test.sagepay. This URL must be http:// or https:// and be no more than 255 characters in length. Select Device Manager in the results and when it loads expand the Display Adapters node. Please ensure that you are sending the correct value in the TxType field. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. The Related transaction is not a DEFFERED payment. Exceeded the allowed amount of commands to execute. The currency field can only accept the ISO - 4217 codes. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. The ContactNumber field, if provided, can only contain a maximum of up to 20 characters. How to notate a grace note at the start of a bar with lilypond? Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. The network connection to the bank is currently unavailable. For example, if you send M, you must have a MOTO enabled Merchant Number registered with Sage Pay. This Refund would exceed the amount of the original transactaction. 3D-Authentication failed. When using the Form solution you will need to provide us with a Success URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction completes. This field is numerical only and can only support values from 0.01 to 100000.00. The Billing Address contains invalid characters. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. VOID operation is not supported for PAYPAL transaction. This field can contain up to 10 characters. Any current video adapter will meet this spec. This field is compulsory and must be passed. The supplied is not available on any merchant accounts associated with this vendor account. You are not passing the currency field through with your transaction. There is a problem with the details that have been supplied. The ClientIPAddress format is invalid. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. The VendorTxCode has been used before for another transaction. Refunds are not allowed for this payment type. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. You will need to check your code to ensure that the currency type is the same as the original transaction. Should not include leading zero's, and only include values in the range of 0 to 255. The certificate must have a valid user principal name (UPN). The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. If you are providing a value which has more that 10 characters then you will receive this system message. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. The ContactFax field, if provided, can only contain a maximum of up to 20 characters. A valid