The freedom of an entrepreneur. Still have questions? Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Remember me. Companies across a variety of industries trust Liveops to provide virtual contact center services. which is why weve been helping companies like yours for over 20 years. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Enterprise Solutions. Universal Login. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Love the flexibility of the jobs, but wish training was paid. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. The integrations looked complex. Across the country. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Login to track your existing support requests. A wide array of jobs -- many of them well-paid -- don't require a degree.. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Yes! And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. That syncs to Okta and then that person cannot access any applications. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. This was a tight category! Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Unlimited Flex Vacation New Parent Leave Protection. Find Out How & Apply . He sees a role for Okta in all of it. This is critical, says Huckabay. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Earning potential. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Users verify their identity by . For 10 years, she successfully owned and operated her own business in her home state of Indiana. To accept cookies continue browsing as normal. Apply now and a member of our team will work quickly to review your application and provide next steps. When someone leaves, they're deactivated. Want to become a Liveops agent? Support. Intelligent If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Sound: Must have a sound card installed and be equipped with speakers or headphones. We didnt just evolve the remote contact center model, we revolutionized it. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. You get to dictate when and how often you commit to providing services. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Learn about Liveops Enterprise Solutions Click Here . Whats it like to be self-employed and provide virtual contact center services? Attack Protection. You can actually enable a person to get to an application through the Okta platform. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. To find out more, read our Privacy Policy and Cookie Policy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. about the agent experience and application. We use cookies to improve your experience on our website. Come on board! Independent Contractor management Ditch the paperwork and endless manual tasks. Get started on your new home business Flexibility. Apr 04, 22 (Updated: Sep 19, 22) fits your experience, personality, and preferences the best? Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. About Liveops Employee benefits & perks. Find top links about Liveops Nation Login along with social links, FAQs, and more. Check the Eligibility requirements and make sure were currently accepting applications in your state. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 When I started it, my team said, Youre crazy. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Find ready-to-work contractors where and when you need them. I like feeling like Im helping people all from the comfort of home. Work from home. ; The user selects the Duo Security option. Heres a direct link to where you can sign up. No ones done this, Huckabay says. Across the web. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Not everyone will be as precious with your business as you are. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Thats up to you. Support. Submit ticket. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. To accept cookies continue browsing as normal. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Submit an application for an available virtual contact center opportunity. Quickly assessing customer needs and providing sound solutions. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Browse case studies, customer service tips and other helpful resources for enterprises. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Remote work is undeniably popular and LiveOps offers that. Their consistency, professionalism and customer service are unparalleled in the industry. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Well learn about your business and help guide the best solutions based on your needs. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Find Out How & Apply . Need to plan around other commitments? Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Customers sometimes need to speak with a live agent. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Copyright 2023 Liveops, Inc. All rights reserved. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Single Sign On. Learn more Tax Support Provide support to users of top tax software providers. We use cookies to improve your experience on our website. Knowledge Base. All rights reserved. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Go Further; Marketplace. Flexibility. You can also manage cookies in your browser settings. To find out more, read our Privacy Policy and Cookie Policy. Scottsdale, AZ 85257. You are paid the the talk/email minute when working so your pay for each day will vary. The world class support of Liveops and unparalleled access to world-renowned clients. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Not sure which client opportunity (or opportunities!) FLEXIBILITY AT SCALE. Username or Email Password. Our Offices. Remember me. Be a superhero sales agent with great earning potential. You can also manage cookies in your browser settings. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Are you an employee? This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Group Linking Link Okta groups to existing groups in the application. Cons are having to provide your own equipment. Director of Customer Care, healthcare organization. Qualify and onboard contractors in record time. Read more. Assist customers with orders, questions, and returns. No problem. If there are system issues, you will not get paid. Now we can focus on making sure IT is partnered with the business in everything they do.. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Submit ticket. Set your own schedule to work around your life. Functionality Add this integration to enable authentication and provisioning capabilities. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Gift Matching Love the flexibility of the jobs, but wish training was paid. Okta offered exactly what Live Nation needed. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Provide support to users of top tax software providers. But we were just relentless, and in one year we moved all of our workloads to the cloud. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Since you are self-employed, you are in control of your profits and losses. From professional services to documentation, all via the latest industry blogs, we've got you covered. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. You can also manage cookies in your browser settings. Agent Login Username / Email Forgot password? The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Actual earnings may vary depending on client opportunity and support required. They have to be accessible, easy to use, secure, and platform agnostic. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. We cant do this. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Everyone else we spoke to claimed they were cloud-based but they weren't. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Conducting inbound/outbound customer service calls. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We'd have had to build out a lot of infrastructure. Earning potential. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Improving Peoples Lives. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. This means you can choose when, where, and how often to work! We use cookies to improve your experience on our website. Sell top insurance coverage to warm leads (license required). ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Liveops exists to improve people's lives, and . Join the revolution of the modern contact center! Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Keep contractors happy with accurate payments on time, every time. Facilitating collaboration and communication with the best available solutions was another key goal. Flexibility. Grow your home business through Liveops client network, working with the brands you know and love. Then Liveops is looking for you! What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Which equals no money! 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Copyright 2023 Liveops, Inc. All rights reserved. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Discipline and setting expectations of yourself are key to working from home. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Have additional questions about applying? Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true.

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