Need to talk to us? All in all a terrible experience. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. My original booking included the ability to change my booking. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. The ticket included passage for myself, my dog and a small car. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. First time I used it I assumed that all the cabins were booked. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. 2901 Third Ave., Suite 500. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. I have booked a trip to/from the UK (from Hoek van Holland). Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. COVID-19 Information Reviewed 18 September 2020 via mobile. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We do care about our customer and completing all amendment requests that we receive. For account users: To log into your account click the sign in link at the top of. Companies can ask for reviews via automatic invitations. Please note that we can be contacted through our contact form on our website. I will avoid any dealings with them again. We are easy to contact through our contact form on our website. Subscribe to customized emails to help you know before you go. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. How long does it take for the refund to appear in my bank account? Complete investigation into their business ethics. Got the answering machine again. Have not noticed the website asking me for ages upn the original booking. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. If you make an amendment request through My Account the amendment fee is only 10/10. Up to 1 million prices are checked every day with more than a million crossings arranged each year. WebScore: 4.3/5 (13 votes) . Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Please note: prices rise as space becomes less available. This is why we offered you the closest alternative available we found with the ferry company you chose. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Made the booking and ended up feeling very happy that it was so easy. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I would recommend that no one uses Direct ferries. That is even worst handle from your company. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. If youre booking a ferry with Brittany Ferries go direct! Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Dear customer, Many thanks for your review! Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Our team checks each review posted on the site disputed by our community as not meeting our. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Download the Direct Ferries app or manage your booking online through My Account. Learn when you may be eligible for a refund and how to request reimbursement. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left I have attached documentation needed to prove the above incident. Dear Julliete, Many thanks for your feedback! Verification can help ensure real people write reviews about real companies. Scammed our group of 12- Disgusting company. Well done Direct Ferries. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. If your question isn't answered then please Contact Us. Estimated growth return on investment of at least 8%. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The travel agent will stamp and cancel your tickets. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Kind regards, Maya from Direct Ferries. manufactured with at least 1/8 of an inch tread. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. I was referring to the company changing their cancellation terms retrospectively. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. We are very sorry about the issue. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. It is impossible to contact them and they are basically holding my money! All the above incident has been recorded with the police. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. 96% of travellers recommend this experience. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Can I cancel them and get a refund? 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. shocking service. Please react urgently on my requests. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! They send Google link with location but doesn't work on my phone or computer. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Unhelpful Customer Service not prepared to engage or help with simple requests. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Bought wrong ticket because they shower wrong results. 2-3 Three Rivers Business Centre, Felixstowe Road. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. more. Go direct to the ferry operator. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Appalling customer service. Instead we have an inside room. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Dont book with this company- book direct with Ferry operator. or submit an enquiry. Some of the add-ons on this site are powered by. Modern excavations have raised the possibility that the name Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. I immediately tried to cancel but of course they are refusing to allow that. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Kind regards, Maya from Direct Ferries. Channel House He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. 100% of travellers recommend this experience. Phone. Find out how we combat fake reviews. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. For contact details visit our. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. The prizes changes after you first buy the ticket. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Direct ferries is refusing a refund even though we are in lock-down. Re: Uber service at RSW 5 years ago. This is the version of our website addressed to speakers of English in United Kingdom. When cancelling via phone or email the cancellation fee is 30/35. Revenue impacts the experiences featured on this page. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. WebNeeded to change tickets. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct What terms and conditions apply on my ferry ticket? There is no one I can speak to. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. This website uses cookies to help us process your bookings as well as customise and improve your experience. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. What are the refund/exchange policies in light of the current situation. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Find out what it's like onboard the ferries before you travel. Using their online form I contacted customer services, not once but half a dozen times, I received no response. We are both english and always lived in England Direct Ferries have no phone available to discuss. Using this company, in this instance. So now I just lost my money, because of their incompetence. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Dont understand that. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Seriously this is basically a scam. 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The booking process was straight forward and I received my eticket without issue. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Webhow to get a refund from direct ferries; how to get a refund from direct ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. The account will stay blocked until dispute will be resolved. Wait does that mean I can retrospectively change the terms to every contract I've entered into? You should thus make sure that all details are written correctly. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. You are using an out of date browser. However it took 5 weeks, dozens of emails for you to confirm the agreement. Thank you for booking with Direct Ferries. Hi Team, Hope you are well! Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. View Actual Score Check Background This. Haven't found an answer to your question? Verification can help ensure real people write reviews about real companies. Losing hope though Dont bother! Click on a category below to reveal the related questions. Anyone can write a Trustpilot review. Please don't hesitate to contact us, if you have any queries. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. You can compare the best prices from all train lines and book online directly with Wanderu. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. General Inquiry/Feedback Request a Refund Please don't hesitate to contact us, if you have any queries. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between ***. A refund will be given, however an administration fee of 10 will be deducted from the total fare. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. not clear. WebA horrible experience. You can amend your booking online if you have an account with us. There was nothing from you at all. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. WebIf you decide that you do not wish to keep the building. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. However I didn't receive a confirmation email. It's now a month later and they still haven't refunded me! Please note that the applicable cancellation policy depends on when we receive the tickets. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Direct Ferries are trying it on, (with your money). Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Having help to step onto and off the boats were very helpful and appreciated. Please send any questions or comments to: help@poferries.com or submit an enquiry. These vermin are interested only in your money - not servicing customers. You have been added to the mailing list. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Also there is a choice of "lounges," but there is no explanation of the differences. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Thank you for booking with Direct Ferries.

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