A malicious actor accessed the data of a limited number of customers through social engineering. Customer data taken. "On August 4, 2022, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials," said the company. 1,900 of its users had their phone numbers and SMS registration codes exposed. Please fill out the form below and your Media Kit will be sent to you. Some of the malicious -sso and -okta domains we discovered were hosted on infrastructure also used by the ACTINIUM group within the same time frame - threat actors that the Ukrainian Government have publicly linked to the Russian Federal Security Service. The goal of these attacks is to steal sensitive data like credit card and login information or to install malware on the victim's machine. The company disclosed the data breach. Investigation into the August Twilio hack was recently concluded, and the company has found that the same attacker was responsible for a #vishing attack that led to a smaller #databreach in June. ]id, Reston, VA | +1 (703)-860-6398 | [emailprotected], threat actors gained illicit access to customer information on the Twilio platform, publicly linked to the Russian Federal Security Service. We analysed the DNS information of twilio-sso[. Nowhere has this been more clearly illustrated than the recent Twilio breach. A larger phishing campaign that targeted 136 organizations and resulted in the theft of 9,931 account login credentials has been linked to the hackers behind a series of recent hacks, including those on Twilio, MailChimp, and Cloudflare.. Cloud communications company Twilio says some of its customers' data was accessed by attackers who breached internal systems after stealing employee credentials in an SMS phishing attack. Wherever we found the login page, once wed analysed the IP addresses which used to host it, we found even more SSO phishing pages. Of course, these findings are troubling. Yesterday, August 8, 2022, Twilio shared that they'd been compromised by a targeted phishing attack. the twilio hacking campaign, conducted by an actor that has been called "0ktapus" and "scatter swine," is significant because it illustrates that phishing attacks can not only provide. Okta, in an update last week, disclosed it was one of the 163 Twilio customers impacted by the attack. A successful phishing attack at SMS services company Twilio may have exposed the phone numbers of roughly 1,900 users of the secure messaging app Signalbut that's about the extent of the breach . "We continue to notify and are working directly with customers who were affected by this incident," the company wrote in an incident report, adding that if you don't hear from Twilio, that means the biz believes your data is safe. This is due to a number of factors, including: The cybercriminals knew that Twilio used Okta for identity and access management The newly revealed attack occurred on June 29, 2022, when a Twilio employee fell victim to a voice phishing otherwise known as vishing scam. At the event, speakers will include George and Amal Clooney, as the well-established CX provider looks to bounce back from a difficult summer, which leave customers with many questions. The CX vendor suggests that approximately 125 customers have been affected by the attack. They allow us to count visits and traffic sources so that we can measure and improve the performance of our sites. The URLs used words like Okta referring to the San Francisco-based identity and access management firm and SSO to trick users to clicking on the link. These login credentials were stolen using a phishing kit with the codename 0ktapus.. These cookies collect information in aggregate form to help us understand how our websites are being used. a 'contact us' page, Headshot image of the Author of the advertorial - maximum file size 500KB, dimensions minimum 500x500 pixels - in JPEG format. The domain populates a website that displays a customised Dolibarr login page - an open source ERP and CRM platform: Upon further analysis, we uncovered several phishing domains targeting Twilio, all of which redirected to the same Dolibarr login page. This particular group of threat actors clearly think that online SSO portals are less likely to be questioned than other forms of cloud-based authentication, and for good reason - information is a commodity, and SSO login information commands top dollar. Dive Brief: The threat actor behind the Aug. 4 phishing attack against Twilio gained access to the phone numbers and text messages containing one-time passwords of multiple Okta customers. ]com, hosted on the same IP address as the original IoC. Cloud-based communication platform provider Twilio has announced a breach via a social engineering attack on employees. In reality, however, the webpages were attacker-controlled sites, and once the employees entered their usernames and passwords, the crooks grabbed the credentials and used those to access Twilio's internal systems. Around the same time in July 2022, Cloudflare saw an attack with very similar characteristics targeting Cloudflare's employees. Download our Application Form, fill in all the relevant fields and simply return it to us by 30th June 2019. SMS phishing attacks affect Twilio and Cloudflare Aug 10 The communications platform known as Twilio recently disclosed that a sophisticated threat actor gained unauthorized access to private data via an SMS-based phishing campaign. This field is for validation purposes and should be left unchanged. The news broke out when Twilio notified Signal that it had suffered a phishing attack. Then, it advised the employee to log in using a fake web address that the attackers created and controlled. Getty Images. Join our weekly newsletter for all our top stories, The Webex Contact Center Is Set to Be Certified for Microsoft Teams, Stay on the Cutting Edge with the CX Today Newsletter, Five9 and Zoom Present Answer to Customer Loyalty Woes, Salesforce Launches a New Digital Commerce Solution. These cookies are used to make advertising messages more relevant to you. Then, hackers pretended to work for the businesss IT team sending SMS messages to employees, telling them that their passwords had expired. Twilio became aware of unauthorized access to information related to a limited number of customer accounts. Black Friday Demand Ramps Up: Are You Ready. With the right security tools and search methodologies in place, threat sources arent particularly difficult to uncover. 4 min read. Around the same time as Twilio was attacked, we saw an attack with very similar characteristics also targeting Cloudflare's employees. On Aug. 4, Twilio became aware of unauthorized access to information related to a limited number of customer accounts through a sophisticated social engineering attack. "Despite this response, the threat actors have continued to rotate through carriers and hosting providers to resume their attacks," according to the incident report. "Additionally, the threat actors seemed to have sophisticated abilities to match employee names from sources with their phone numbers," the cloud communication biz noted. Yet, news of two separate breaches albeit similar in such a short time is concerning. October 28, 2022, 11:50 AM EDT. Avaya Commits to Delivering Environmental, Social, and Governance Progress. Deal? It was a phishing attack, meaning that Twilio employees were tricked into providing their credentials, rather than the company software itself being hacked. Although Twilio suffered the loss of customer data, the experts said it also took steps to mitigate damage that banks should . Organizations need to monitor the larger extended attack surface for infrastructure targeting them and take up-front blocking action on it to prevent attackers finding ways in. Moreover, the attacks lasted until August 9, when the last observed unauthorized activity in Twilios environment occurred. Twillio offers programmable voice, text, conversation, video, and email APIs that are used by over 10 million . lotorgas[. We also re-resollve all DNS every day and make behavior attributes from the changes. You can also change your choices at any time, by hitting the The company believes around 1,900 of its users are potentially affected by the breach of the communication API firm, with phone numbers and SMS verification codes potentially . Last week,Cloudflare revealed a similar phishing tacticthat got Twilio breached also targeted their employees last month. and ensure you see relevant ads, by storing cookies on your device. Nevertheless, they notified affected users this week via SMS and prompted them to re-register Signal on their devices. Once Twilio confirmed the incident, our security team revoked access to the compromised employee accounts to mitigate the attack, said Twilio in a security blog post today. Yet, burying news of this brief security incident at the bottom of the incident report for another attack seems somewhat murkier. On August 4, 2022, Twilio became aware of unauthorized access to. data of over two hundred customers and nearly one hundred Authy end users using employee credentials stolen in an SMS phishing attack. The attack was part of a larger campaign from . The firms reportedly coordinated their response and collaborated with carriers to stop the phishing texts and hosting providers to shut down the phone URLs. News Registration Lock prevents someone from registering a Signal user's phone number to another device unless they know the PIN associated with the account. Twilio reported a breach after employees received phishing text messages claiming to be from the company's IT department. We are still tracking more of this infrastructure in different categories of targeted organization. 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