Contact Our Customer Service Team. 1300 385 625 - Australia; 0800 442 095 - New Zealand; Back From Your Cruise And Need To Speak With Someone? We perched 2 bottles of Osuna Tequila at Mazatlan, Mex. I called Carnival and spoke with 2 managers (as high as I could go), and non of them were able to honor my request to downgrade my legally blind mom from deck 14 to 4 - to be close to us. Please refund the purchase price. This account has been claimed by Carnival Cruise Lines customer service / representatives through our verification process. Subject to applicable laws, Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full. I stayed in cabin 2397, Booking number B7Q7D9. Daddyfto, September 15, 2021 in Carnival Cruise Lines. More phone numbers. It should only take a few minutes to find out your application status. Your check-in time/arrival appointment can be chosen using the online check-in tool. Have been attempting to go on our 1st cruise. On top of the uncalled-for insults insinuated I was lying. What is the standard for room service wait times i just did 2 cruises, good service however i did room service twice on one ship and wait time was 50 minutes, for a grill cheese and beer, is that normal? (She was out of office for family emegency). Cabin; 8461 Wed Curacao 7:00 AM 3:00 PM Hello, We dont know if he had a bad day or what. I would not think a ring at this value should do this after just 10 days and would like to know if I can return it. He then went on the say well, I'm not a machine and are intitled to a break as i am not a robot he went on to explain and that I made a mistake in booking the wrong room and so would lose are 100 deposit in our gross negligence. I did not get what I paid for. Much less hassle to re-book and/or change travel plans. I realize it's cold comfort now, but in the future, save time and potentially money by using a good agent. Hello, CC Help Jenn We are seeking a Casino Sales & Support Specialist (Virtual) for the Contact Center at Carnival Cruise Line starting onMonday, January 16, 2023. Call back before the sale ended yesterday. Gotta make money for the share holders. Refund of the Ring cost. Carnival plc trading as Princess Cruises. Saturday - Sunday 9:00am to 6:00pm ET. Anyone else experience extremely long wait times for Customer Service? Followers 0. I Currently a daughter who is expecting. I no longer wish to deal with a 3 hour wait time and the TA makes a few bucks off an easy booking. For those guests who choose Early or Late dining, the assigned dining room and table number . The time that you have to be back on board is posted by the gangway - this must be adhered to and is usually 1 hour prior to the ship sailing. Press J to jump to the feed. Credit for $280.00 because of death of my mother. The other drawback was the waiting to board..4 hours 20 minutes hello my name is Travina Pitt I booked a Caribbean cruise in 2019 for my family the booking # 9HSZ96 and due to covid 19 my cruise was cancelled on 04/10/2020 in which I had a $297.00 dollar deposit that was supposed to be used as credit on a new booking in which I booked another cruise booking # H63RQ7 and that cruise was cancelled also due to covid 19 on 09/22/2020 in which I had a deposit of $396.00 dollar and I was asked did I want a refund or a credit for any future cruise sailings and I asked for credit in the total amount of $693.00 dollar for both deposits in which I just booked a cruise for July 5 2023 sailing on carnival magic booking # G1X4C7 when I called to receive my cruise credit for my cruise on July 5 2023 I was told I had to write a email and explain why I have not used my credit in order to get my $693.00 dollars added to my booking #G1X4C7 my husband and I didn't feel comfortable cruising until now due to my husband and daughter health issues until covid was under control and everyone was vaccinated plus I was never given a date to use my credit and at this time I would like my credit to be added to my balance on my booking G1X4C7 thank you. He's wonderful and also lets me know when he goes on vacation or will be out of the office and who I can contact with number in his place, You need to be a member in order to leave a comment. Or are they only allowed to help with cruises booked with them? Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never! I am disappointed. I want to be credited the $200.00. Won't even let you hold or have any kind of call back system. CATEGORY: 1A UPPER/LOWER In the past week, Carnival has cancelled the next 2 Horizon sailings and then swapped out the Horizon ship for I believe the Carnival Liberty until the Horizon propulsion system gets fixed. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again. How did they accomplish that? Contribute Guest Services Supervisor Our vessels sail off to domestic locations around North . It's very difficult to get a refund once a cruise line converts a payment over to FCC unfortunately. Wife and I had cruise booked for September 20, 2020, which obviously did not happen due to Covid. Need Assistance? As we got concerned went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure he got credit etc. Carnival Cruise Support Email. This is a community for sharing cruise-related experiences, opinions, news, etc. STATEROOM: 1205 On or about 3/3/2022 I purchased another carnival cruise, please from my previous cruise on 2/2022. I wonder if requesting a pvp at this time is the way to go. Instead, they offered to upgrade us to deck 14, for an additional fee, which we declined of course. Started June 21, 2021, By Monday - Friday 9:00am to 10:00pm ET. Does anyone know if a newly assigned PVP can help with previously booked cruises? Read full review of Carnival Cruise Lines, Need a proper room or cancel with our deposit returned, Need a proper room (kingbed) we are willing to pay the extra 30pp that was the special or cancel with our deposit returned. Guests may choose Early dining at 5:30pm, Late dining at 7:45pm or 'Anytime' open seating, between 5:30pm and 9:00pm. and if any mistake that he would be back in time for the sale to still be in play. Way easier. Cruise Terminal Arrival Times. yes, but not everything you can do online, so it is almost like you are forced to call. cruise deposit on covid 19 cancelled cruise. Account; 58186 My suggestion is a better solution of handling bordering liquor to be returned to the proper customer. Carnival Cruise Phone Number (Domestic) (800) 764-7419. TBA SWEZEY CRUISE ONLY 1, 2 I'm shocked and saddened by his actions. Better communication as what is happening while being told boarding was sooo late and longgg An apology would be great. This will surely increase the credibility of your complaint. With hesitation, I did. They will instead load it onto your phone. Last year I inquired about just getting a refund and they indicated that it was not problem I could call the 800 number at any time and get a refund, but if I chose to not get a refund I could get $600 onboard credit, etc. This is Carnival Cruise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carnival Cruise agent. I would not recommend this company. Thank you for the opportunity to respond. I emailed them to ask for my final payment extension to avoid just such a fate. The attendant informed us that they could not and would not load the purchased rights to the photo to a thumb drive or USB drive because of problems that may occur to the file. Register a new account. Funny part is - I am not even calling for my own booking. Long as you stick to call flow and are knowledgeable of current info of cruises the job is fairly easy. At time of booking, guests will be able to confirm their preferred dining choice. so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over. Proceeding to insult and ask why we did not just take the room offered by the other guy as it was only 30 more ea per person? Working as a customer service agent for carnival has its perks. I continue to get the same answer There is nothing we can do for you Carnival Cutting Back on Food & Raising Prices, Celebrity Equinox Ultimate Southern Caribbean photos. Desired outcome: Guests will only be allowed to check-in during their pre-selected arrival appointment. Need a proper room (kingbed) we are willing to pay the extra 30pp that was the special or cancel with our deposit returned, Have already contacted guestcare@carnival.com with no response. Debbi L. Tomkinson Review for Carnival Splendor to Australia & New Zealand. John Heald, Carnival Cruise Line brand ambassador, reported on his Facebook that Priority Boarding has returned for VIFP Platinum and Diamond guests beginning November 3, 2022. You need to be a member in order to leave a comment. (800) 764-7419. Thank you for the opportunity to respond. I called about 11 am PDT took about 30 of waiting before I got a breathing human. 4-( 14ABK4 657a1467.jpg ) Edit: 2 hours and counting Edit2: 2 hours and 5 minutes I got through and was able to change my ship& sail date. Desired outcome: It was INSANE. My personal vacation planner just lets me text her for support. They need the business; they will answer. He said he dont understand why we would book online instead of him but again explained we thought he would get credit etc. Its normal if your willing to do, hang up and call back. LauraS Was refused to speak to escalation department. Description. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Plan a Cruise. . Sat Miami, FL 4:00 PM You have music? Started June 21, 2021, By I had to call to cancel our cruise. Unless it is urgent, give it another week so that those affected by the Horizon can make their changes. Thu La Romana, Dominican Republic 11:30 AM 6:00 PM We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Carnival Cruise Lines, Featured Carnival Cruise Lines complaints. as of 27/Oct/2022 Sorry, all things considered it's just not worth it for me to cruise right now. I was sent a couple of obscene photos and went to customer service to complain. Carnival answers right away if you say new booking, but youre on hold forever for existing bookings. We called but that person did not seem to know about the discount for ups workers etc. I hung up. Share. Create an account to follow your favorite communities and start taking part in conversations. Daddyfto, September 15, 2021 in Carnival Cruise Lines. Menu. Taxes, Fees & Port Expenses, as used by us, may include any and all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well third party fees and charges arising from a vessels presence in a harbor or port. DINING Choose Yours Now: Unassigned My wife who will be 80 years old next year is currently in the hospital due to heart and other contributing ailments. Another reason to use a good travel agent. Contact Information & Customer Service. For assistance in navigating Online Check-in or questions on how to fill out the information - contact your travel agent or if booked directly, contact our Service Specialists at 800 327-5782, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm . to guestcare On Monday, I called my pvp, and she was able to cancel and rebook my cruise for a later date. Other people were also refused entrance for the same reason. He then became my personal planner. While you might not pay more occasionally there are bonus perks when you book your next cruise while still on-board a ship with a current cruise. I cruise with many different lines (on Odyssey of the Seas right now) and never wait on hold with a cruise line. But it still sucks when you have to listen to the same song on loop for hours on end. After experiencing the phone queues after our 2020 trip got cancelled it was an easy choice. I applied and was approved for the card the watch was $476.00 I have my Master Card statement and there is no discount 0f $200.00 the only reason I applied for the card was to get $200.00 off the watch the lady was telling people in the store if they applied for the Master Card they would get a discount on the item. The community relies on everyone sharing. Carnival needs to look at Disney. As you get connected on the line, Select the language you want to proceed with your conversation.

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