User profile for user: You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. They work greatmost of the time. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. I don't seem to have Dolby Atmos though in Netflix? A forum where Apple customers help each other with their products. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. The gradient strip is definitely a big improvement over using just the light bars. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Sync your on-screen TV content. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Looks like no ones replied in a while. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Does the Sync Box come ON when the TV is powered on?" Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Rollback the version of the Hue Sync App. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Your email address will not be published. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Apple may provide or recommend responses as a possible solution based on the information I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Click the Library shortcut that appears. This software allows the lighting system to react to the media youre playing on your computer or phone. If you have used theHue Sync App, you may have some common issues with it. Or experience the music that you are listening to transports you to a different universe? Lots of users have reported that they have various issues with the Hue Sync Box. Especially smart apps that need to maintain a near constant connection with several devices at once. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Save my name, email, and website in this browser for the next time I comment. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Click on the search icon on your taskbar and search for %appdata%. Please note that all comments go into a moderation queue (to prevent blog spam). Philips Hue Play Sync Box Review - MacRumors AVForums.com is owned and operated by M2N Limited, Press and hold the power button on the Hue sync box. 4. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. (6 Safety Tips). A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Is your Hue Bridge connected and added to the Hue app? However, how to do if the method doesnt work? Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Philips Hue's new TV gadget matches colored lights to whatever you Everything that happens on scenario 1 happens here. You can use them together or separately. Thanks and good question. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. On a Mac, the data folder is called the cache.. Listen for two "power-up" tones a couple of seconds apart. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? All postings and use of the content on this site are subject to the. Can You Control Your AC with a Smart Plug? The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. There is already the way of entertainment in our modern lives. I get no signal issues regularly since the latest update, and I have constant signal cutouts. 5. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Hello just here to say you are my favorite person as this has fixed my issue too!! See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . For some problems, it is difficult for you to find solutions online. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Open the new finder window, then click Go. Is Philips Hue Z-Wave or Zigbee? With our lights, sensors and switches, you can make your house the brightest home on the block . What is different about the Apple product that it doesnt work? If you have any questions, feedback or suggestions about this article, please leave a comment below. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Just a case of waiting for some offers with Black Friday looming. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. 2018-2023 Signify Holding. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. When lots of users have various problems, they dont know how to solve even if they do the various test. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Website copyrighted Smart Home Winner 2021-2023. ask a new question. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Cmcruz32, User profile for user: In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Philips Hue Sync - Apps on Google Play Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? *Dolby Vision Enhanced Compability turned on (Hue Box)? Your TV connects to the output with a short HDMI cable included in the box. To start the conversation again, simply While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Navigate to the HueSync folder (Roaming or Local). POWER ON AUTOMATICALLY. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. If possible, we would also recommend updating the Philips Hue TV sync box. So have you ever felt like you want to step into the world of your favorite video game? What is the problem? Seems like after the last box update nothing is working it's been a while now. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. The Hue app is the central control for all of your Hue devices on your smartphone. I was going to send mine back as I couldn't get it working properly all the time. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. I turned off the HDMI inactive for 20 min setting and this stopped it. There you have it! 4. Seems to drop the connection every twenty minutes or so. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Read More. This is the first app youll need. An example of data being processed may be a unique identifier stored in a cookie. Why Your Hue Sync Has Connection Errors (& How To Resolve) Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Both the new app and the new physical device have some issues that users are currently working out. Both of these issues can be fixed with these quick tips and tricks. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. How to Get Dolby Atmos to Pass Through Hue Sync to While they both can work together, you dont need one to run the other. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. This is a pretty glaring problem. However, the Hue Sync Box really needs that reliable connection. You also need to install the new Sync app on your PC or Mac. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Ie. When the connection is confirmed, tap Search . The Philips Hue . only. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. The images are in Dutch and have not much meaning other then . I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Help! Make sure Bluetooth is enabled on your mobile device. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? If Not, Why Not?! If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. If you have not created one, you can do so in the Hue app. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. This is a very troublesome problem. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US So, whats causing users to report connection issue after connection issue? Press J to jump to the feed. Great article. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Find the Hue Sync app folder and delete the data inside of that nested folder. any proposed solutions on the community forums. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates However, it just supports 60Hz inputs currently. So almost every software or App will release patches for the upgrading. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. I will tell you some methods to fix it. Refunds. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Wait 30 seconds. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? company number 03997482, registered in England and Wales. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. But you can rollback the version if you dont want to wait. Youve probably already guessed the solution here. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Hue Play HDMI Sync box | Page 20 | AVForums How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Hue Bridge required, not included. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I will list some issues to see if you have had them. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The Hue Sync Box appears to have a trickier set of problems. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Hue uses these connections to create their surround lighting experience. Joseph_S. When the connection is confirmed, tap Search. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Setting the input device (Roku) to 1080p resolution makes the system work. I am using a DisplayPort to HDMI cable. Continue holding the BIND and EJECT buttons for 10-15 seconds. Name the HDMI inputs. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box.

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