Response times may vary and may be delayed at this time. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Check Order Status. Cookie Notice Ive lost all confidence in Verizon to get it right. I preordered on 9/9 and was originally told estimated delivery date of 9/23. These orders require further review by our Customer Care Team and is completed within one . What is the best way to take action? Go to verizonwireless.com and log in to My Verizon. The reps said it was fine on their end, multiple times, but I didnt trust their system. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . How can I? 99/mo for 600 GB storage after. Payments are automatic so never missed one. Get up to $500 when you. My original ship date was 10/22 doubt it will be shipping by then. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Let me know if you find a solution. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. He kept saying I wouldn't be able to track it until 24 hours. Keep me informed what you find out if you could and I'll do the same. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Welcome to /r/Verizon! Fraud dept phone number is: 888-483-7200, option 3, then option 1. Status read: Call the apple rep and get that sorted. Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. Have a phone you love? Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. According to Texas High School Football History, Amarillo is No. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Called Verizon, was told I can just cancel and re-order. Go to verizonwireless.com and log in to My Verizon. - Back up the original sizes of your photos and videos (with no . I had an in depth conversation with them about this issue yesterday. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Appreciate the quick replies. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. When you sign up for a new Verizon account, youll be asked to verify your identity. Have a phone you love? Make a one-time payment. The main router is a WiFi . New comments cannot be posted and votes cannot be cast. 3. If this is the case, you should contact your bank to make sure everything is correct on their end. they should be able to sort it out. We understand how important it is to get your order processed as quickly as possible and well do everything we can to help get things moving along. NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . First, all orders are reviewed for fraud prevention. This can be done by providing some personal information, like your name and date of birth. Definitely will need customer support tomorrow. Lastly, there could be an issue with the billing address associated with your account. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. Ordered Verizon Fios about two weeks ago, and the order is still on hold. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Download Verizon Cloud today and make the most of your digital memories. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks again. Plus, get iPhone 13, on us. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Thank you. No more on hold, And I got shipping info right after. Started and stopped a couple of times. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. i dont know what you had to upload? They make it easy and stress free. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. 653. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Shout out to Silvester, you deserve a raise!! They deliver free, usually the next day. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. I uploaded all relevant documents when I ordered Fios two weeks ago. Stores . Correct answers are available for this post. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? Newbie. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. All seemed well as I entered my cc pmt info while on the phone with the rep. There are a few reasons that could be the case. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. About 7:30 last night I get an email from my bank saying a charge had been flagged as suspicious. You can reach them by phone at 1-800-922-0204 or by chat on their website. In most cases, an order is placed on hold because the seller needs more information from the buyer. Do I tell them my phone number or will they send me a code to verify my number. I placed an order for two phones. Message 2 of 2 (553 Views) With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. This can happen if youre using a new credit card or if there was an error with your payment information. Everything went through without a hitch. Have a phone you love? You will receive a confirmation email when processing is complete and your . Good luck to yours! It allows you to create up to 100 different ways to scramble letters for any word. 0 Released; Jun 1, 2022 TWRP 3. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. This usually happens when an address or credit card is entered incorrectly. Remember my username. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Same thing herea day later it now doesn't display that and says backordered with the expected ship date. It may be prudent to await this in store delivery. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. This means that orders placed through the website or app are not being processed. I am moving within this upcoming week, and I am worried that I will not have internet access. The whole process shouldnt take more than a few minutes. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! If youre porting your number over from another carrier, this can add an additional week or so to the process. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. The person he spoke with said that they couldn't get the order to open up that something was wrong. Thank you! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. However, the status page says I will receive an acknowledgement once the proof is received. Check your email you prob have a fraud check. Get up to $500 when you. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. And another thing I noticed is that the agents have an itch for reordering. You are using an out of date browser. You can't have more than 1 pending order on your account at a time. The most common reason is that the customers credit card information needs to be verified. He said, "ok, that should do it" NO, it didn't work. Wondering if anyone knows what if anything I can do on my own tonight. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. This includes the time it takes to ship the device(s) to you and activate your service. They want to verify your identity. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Will see what happens. Visit the store Head to the store and pick up your order from your selected pickup method below. 3. Thank you. This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. 2. The app keeps telling me to "take action": "To process your order, we need you to take action. Get up to $500 when you. With select 5G Unlimited plans. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Place your order online or on the app for pickup. Business Sign in. The same thing is happening to me what should I do. I too had the same issue and no one responded properly. Jhamlin1230. Please check your Private Messenger Inbox for a message from a Verizon Support agent. And when I did the reorder they did not add any trade-ins. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Continue. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. Overall, there are a few different reasons why your Verizon order might be pending. This can sometimes take a few days. On-hold music can help reduce hang-ups, especially during long waiting periods. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). This never happened. Get up to $500 when you bring your phone. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. I ordered through Verizon so I would assume I would have to go through them. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. Does your new order still say On Hold, Action Required? For a better experience, please enable JavaScript in your browser before proceeding. From the top of the page, hover over Support and then click Order Status. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. And also did you fix it. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! If you still need help, you can contact Verizon customer service for assistance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. You should not use this feature on public computers. Checked the Verizon app and the "order is on hold".so I entered pymt info again. What is the best way to take action? We know its frustrating to wait, but we appreciate your patience! {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. but my new order is giving me the T&C orange bar again. From the top of the page, hover over Support and then click Order Status. Verizon has not yet provided any information about when the issue will be resolved. Maybe thats whats going on? and they have no idea what it is and how to deal with it. So in order to get a "filled" tank you will be paying around $60. There are a few reasons why your Verizon order may be pending, and well go over them all here. If youre a Verizon customer, you may have noticed that your order is on hold. It generally takes around 2-3 weeks for Verizon to process an order. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". So if youre wondering why yourorder is still pending, dont worry too much it should hopefully clear up soon! I am having the same issue and nobody I have talked to from Verizon has been able to help. It can help you save money and allows you to keep your telephone number. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. Was supposed to be delivered on 9/30. He sent a link and I entered pmt info again. when the site is full of bugs? The app keeps telling me to "take action": "To process your order, we need you to take action. Re: Fios order on hold, moving very soon. Reddit and its partners use cookies and similar technologies to provide you with a better experience. First, our team may need additional information from you in order to process your order. Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . Holding my order. Your issue has been escalated to a Verizon agent. One was the iphone 14 which we knew was backordered until November 18th. Last night I started a line with Verizon and ordered a used phone through them. Best Answer: Yes, you can see your husband's text messages on Verizon. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. It may not display this or other websites correctly. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. I have the same question 0 Likes Reply 1 Reply All Community topics Forgot info. bloomberg 111 63 r/ATT I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Nothing in my email yet, and I see the $110 pending in amex. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Received an email notice to finish my purchase a couple of hours ago. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. Thank you. Have a phone you love? Plus, get iPhone 13, on us. Press question mark to learn the rest of the keyboard shortcuts. Stores your username on this computer. I engaged with the rep through chat since the phone wouldn't connect to a live human being. With a little help, you should be able to get your order moving again in no time! From a web browser on a computer, sign in to My Verizon. We received your order and it is in process Expected Delivery Date: 09/19/14. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Then 20 minutes later I get an email from Verizon saying my order was on hold.