Enrollment required. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. It is a risk but we now typically take by booking inside the final payment window. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. One of the potential negatives of dealing with a TA. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. It is always recommended for passengers to purchase travel insurance for all legs of their trip, including hotels and airfare in addition to merely the cruise itself. I have mixed feelings about using agencies. Is the question specific as to whether the re-booked cruise can be considered a 'new booking' for purposes of prices and other perks? Powered by Invision Community. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. ;). We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). Our TA is very good so I will offer to pay his cancellation fee. For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. Health Protocols and Requirements for Sailings, Youth Programs (Under 2 & 2-11 years old). They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Lets just say you paid $2000 for your cruise and with the new itinerary there were many cancellations, can you get a refund and rebook the new low price? Which never made sense to me, as the customer should always control the booking. Get a quote from them and you'll be helping the site and potentially beginning a greatrelationship with a new travel partner. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. Free Gratuities & Up to $125 Onboard Credit on Royal Caribbean + How to Get Up to $500 Back. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. I would ask Princess to transfer the booking to them and just tell them they have been un responsive. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Why am I not receiving a refund? My opinion, this will get the attention of your current agent. Because you're within your cancelation period you could cancel your booking and rebook under the new promotion. The problem began when the owner died (this agency is in Arkansas and Sky is in the name) and her spouse and others took over the agency. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? So, although I was monitoring what was going on, my TA was on the game, and had been ahead of me with the result that I got my original suite and the promotion. We NEVER had a complaint about this agency in the previous 14+ years. Cruise lines don't want to deal with this hassle, so they'll make it easy to work through updating the price, generally keeping in place other parts of your booking, maintaining the same reservation number, etc. You have paid $1000 though, so what can that get you now? Maybe you can negotiate some onboard credit instead of cash. My guess is that you are not the only one having problems here. In some cases, the answer is yes. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. As a frequent cruiser, some of the things I see folks pack on cruise ships shockme. (Under normal circumstances, it must be done at least four months out.). One of the reason one engages the services of a TA. What success have they had in getting adjustments when prices have dropped? For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. -moz-appearance: none; This happens frequently with special rate for Florida residents - the rate looks much lower, but doesn't include a beverage package, onboard credit, or other features that hold more value to me than a small price decrease. Some TA's have a service charge for re-pricing, cancelling, etc. Have you ever had a big 'win' with a price change? Related: A Disney cruise vs. a visit to Disney World during the pandemic. For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges. How do I purchase cruise vacation protection if I may need to cancel?We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. But hours later, EVDEN EvE naKliYaT we realised that we had accidentally booked for November 2023. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. Hank, I have let the agency know. but don't bet on them, as most of the timeprices for cruises go up as the ships fill up. You dont want to miss anything that will make your trip better, but you also dont want to carrythings with you that you dont need - especially if youre flying to your cruise. The only thing that my TA has said is if we cancel and rebook we might need to use a different credit card. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March, The northern lights are moving south: Here are the best places around the world to see them in 2023, 10 mistakes to avoid when booking your cruise. To make sure that excitement turns into a great cruise follow along with our list of 12 things you should do on embarkation day read more, Packing for any cruise is a balance. We'll run a soft credit check to find special offers, but it wont affect your credit score. WebWatch on. I may find a TA that does not charge a cancel fee, but if their perks are not as good I am still net saving by using the TA that does charge. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Or maybe try a new TA. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. Depending on the time of year and ticket package you have purchased, however, you may be limited in the number of parks you can visit in a given day. padding: 8px 20px; Enrollment required. What else are you getting for that rate? That deposit amount shall not be refunded at any time after it has been paid. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. LauraS They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). There MAY be issue for YOU to cancel. If TA did booking, possible only TA can cancel. Before our 1st cruise, I read these boards for about two week Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Update, 5/1/2021: On October 31, the U.S. Centers for Disease Control and Prevention allowed its no-sail order to expire and issued a conditional sailing framework, to which all ships must adhere in order to resume cruising. Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so. If you're looking to book a Royal Caribbean cruise, there may be no better time than now. Started August 27, 2021, By The terms and conditions for October Go Big Go Better Go Best promotion says: Any existing reservation canceled between October 3 and November 1, 2017 and re-booked between October 3 and November 1, 2017, will not be eligible to participate in the promotion. So my message to the OP is that you have a problem with your cruise/travel agency. Passengers who used future cruise credit to book one of these canceled sailings will see the full amount of the credit refunded to their Latitudes account within seven days. It's the worst-case scenario: you have a cruise planned, and you're beyond excited for it, but something has come up, and you're unable to go. How? If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. I recognize you from another thread about difficulties with a TA, so I see why you haven't called. Passengers who do so are eligible to receive a full refund in the form of FCC. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. CC Help Jenn Will you get your money back? gerelmx, October 11, 2017 in Celebrity Cruises. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We are not in "love" with the stateroom (it's a D4 aft premium balcony) we would like to keep it but others are available. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Is this to get around 'new bookings only 'condition? Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. ^new credit card? How do I cancel? Getting a previously booked "repriced" is a normal procedure. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Two price drops in the past week. Yes, you just cancel and repurchase. Cost includes $12.95 plus applicable local sales tax. -ms-transition: background-color 0.2s ease-out; So, since you are getting no satisfaction you should call that agency and demand (politely) to speak with the manager or owner. 60 to 31 days. So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. Yes, you can cancel and rebook. I have had better luck, slightly, with Melissa than the others. The T.A. If it's the same package, you should be able to keep it. As to canceling and rebooking. This post contains references to products from one or more of our advertisers. I have had better luck, slightly, with Melissa than the others. All I'm getting is excuses and unfulfilled promises to call me back. I'll start with this disclaimer, that every cruise line is different, policies, change, and they vary greatly from country to country, so while this advice focuses on the North American market, you'll want to speak with your travel professional to be sure of how your trip is impacted. text-decoration: none; Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Celebrity does not give me any information because I booked with a Ended up with a better cabin and a better price. Easier to do than to deal with you cancelling and rebooking, or giving a refund. Terms apply to the offers listed on this page. Cancel and rebook flights Bogdan Khmelnytskyi/iStock/Getty Images Plus Compare the cost in points or miles to cash, and see which option is best. :), Congratulations! We have had our cabin re-priced when price decreases have occurred prior to final payment. Once the final payment date of your cruise has passed (and you've made said payment) price drops can be a bit more tricky, but you still have a few options. text-transform: uppercase; When prices do drop, don't expect the cruise line to call you up and let you know. We walked into TA and were amazed at the ignorance. :cool: I am familiar with that agency (used them 20 plus years ago, though for only one cruise). Some TA's have a service charge for re-pricing, cancelling, etc. Also, "the agency is in a state of chaos", hmm, maybe time to get a new TA? Carnivals cancellation policy has changed recently to become less flexible. Call your TA and tell them what you found. The latest announcements regarding voyage cancellations and compensation details. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. Contact the Better Business Bureau and lodge an official complaint. It would be worth it to transfer it back IMO due to the pre-paid gratuities. Uber Cash and Uber VIP status is available to Basic Card Member only. By Same go best perks, but a MUCH better deal overall. If you're wondering about all these categories and such, this is probably a good time read about the differences between categories and room types. If I'd used a TA I would have told them and they would have called, but that's the only difference. I think your only recourse in this case is to call and hope they will handle this for you. Since then, she has written thousands of expert cruise tip features; ship, port and shore excursion reviews; and industry news articles. If you have paid in full, the amount will be issued in the form of FCC. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. if I decide to cancel and re-book all purchases will be automatically cancelled or do I need to cancel them before, I'm very happy my TA just called me I have bee upgraded from inside GTY to veranda GTY (maybe 2c) and $30 less, Our TA has always worked this sort of thing out for us. Passengers wishing to request a refund instead of a FCC can do so on Celebrity's website through December 31, 2021. I usually don't recommend booking direct with Princess but for you, it would be an improvement. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Maybe they do require it is writing but this would put some pressure on the agency to respond to the OP if the Cruise Line contacts the agency. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. (Any Cabaret fans reading? LauraS You will be able to leave a comment after signing in, By (Enrollment required for select benefits.). Under the same program, the line now allows passengers to cancel two months out for a full refund to the original form of payment. Learn all about our flexible booking options and sailing with peace of mind. To learn more about Princess cancellation policy exceptions, please read the Passage Contract. Good luck. For instance, cruise lines owned by Royal Caribbean Cruises Ltd. allow you to cancel any cruise until Aug. 1, and Norwegian Cruise Line allows you to cancel through Sept. 30. (Photo by Sjo/Getty Images) Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. [CDATA[/* >