I said that I tried to light my hair up and did foils, but the previous hairdresser made my hair quite warm and yellow is and I would like to change it to cold colour but do not go darker. Tony and Guy in Lahore is badly managed. Money eaters poor service ". 1500 charge. Toni & Guy has an average consumer rating of 2 stars from 32 reviews. I am seeking your urgent actions, attention and full investigation. Find your salon Haircare Icons Shop professional haircare products, electricals and accessories to recreate that salon look at home. This is outright outrageous. Previously the manager gave me his estimated calculations for foils, treatment, roots colour and blow dry and knowing that his hairdresser asked me to go away, there were no discounts or apology or even a glass of water offered.. his estimated price was almost $500 but I said okay to it.. I was sitting there..being just extremely shocked and upset and no body cared of it. She said okay and left. I am seated and the stylist disappeared. I was also told that keratin treatment lasts for 6 months and for my hair type, its for 4 months but it didnt even last for a week which is really dissapointing. I would like a full investigation of this case to take place in like with Australian law and asap. A free inside look at company reviews and salaries posted anonymously by employees. Immediately after the service was done I noticed wavy Hi. I travelled from ARCOT to Ranipet just because we believe you. He came - the guy with blonde foils on his hair and asked me what I want to do. Hope you give feedback soon by taking action on them. What kind of discriminatory service does this company offer? I had prior appointment however when I reached there I was told that my stylist Imran was busy. When I think about what they did stealing my money I'm dumbfounded. Brand new LABEL.M is available to shop exclusively in TONI&GUY salons and ONLINE. I booked this appointment only because my hairdresser is busy till the 29th October and I had time and wanted to colour my hair asap. As a salon we pride ourselves on delivering the highest standards of customer service to each and every client. When I entered the receptionist said oly experienced person is there and I asked does it make any difference and she kept silent and did not inform me about the price. @Copyright Toni&guy. TONI&GUY has evolved into a worldwide brand synonymous with fashion and quality . Shop the brand new look and feel LABEL.M online now. Submit a complaint and get your issue resolved. Now am back from USA, but they are saying franchise got changed Today at around 2.35 I reached the above location. They promised me of redoing it once am back from USA. More phone numbers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Toni & Guy, Toni & Guys support and contact email address is, Like, share & subscribe to Toni & Guy on YouTube at, See Toni & Guy's portfolio on LinkedIn at, Dhwarak Indian Hair / Dhwarak Manufacturers. I was not able to receive medication for reasons that were out of my control. Hello, They completely butchered my hair. My hair started to fall out the next instant and did not stopped till now. My hair is dry and frizzy now just like how it was before. Toni & Guy is one of the industry-leading unisex beauty parlours in Chennai. all the way down back. Then once it is done. However, since lockdown the prices have skyrocketed. I came on time and was waiting for a hairdresser. After that I asked him what is the reason for this very unfriendly behaviour and what exactly I've done? Why do you cheat people like this. This review was chosen algorithmically as the most valued customer feedback. They are charging 160 for a full head of highlights. After around 25 minutes I was asked to go for a hair wash and massage. While waiting for the second guy I came to reception again and asked if someone can wash my hair now to save their time and etc. This will surely increase the credibility of your complaint. He said that he wants to know what happened. We are customers who are loyal but how you guys can be so irresponsible for this? I said no and was then told that I may pay whatever I wished. After considerable time I go to the reception and ask for the manager. I had prior appointment however when I reached there I was told that my stylist Imran was busy. in 29th Nov 2019, at greater Kailash, New Delhi India. 590. Toni & Guy competes in Hairdressing industry. RegardsNidhi Singh.[protected]. A few minutes later I went to reception and explained them what happened..they looked at me with no interest or care and said nothing at all. After 3 days. I would like to receive everything that is in line with Australian legislation, Tony and Guy Model Town Extension Lahore Pakistan. Purchased a toni and guy hair straightener online in january 2019, a few days ago, it stopped working, I am having a hard time in to return it in south africa, durban, the box with over use got worn out, I threw it away. Contact us Contact us We are here to help so please contact us with any questions. He said okay and asked another guy with brown hair to look after me. I would give no stars for such hospitality. I went the next day saying my root touchup did not covered my gray hair as it is not cleaned properly before getting the color in. But the outcome is not satisfied ther is no layers.. and uneven hair.. am Fully disappointed My length of hair also lost without perfection.. They charged me Rs. ALL RIGHTS RESERVED. MY HAIR SHOULD NOT BE FALLING OUT. Tap House - Camba Bavaria: Poor customer service - See 156 traveler reviews, 94 candid photos, and great deals for Munich, Germany, at Tripadvisor. During that time I had a manic episode and fell into a deep depression. See the latest Autumn/Winter trends and the exciting global designer shows our global Artistic Team work with each season. I also said if it's not possible I'm happy to do foils again, but toner them with cold/ash colours so my hair are not yellow. This complaint was posted by a verified customer. I was then asked to place the mask over my face, in which I medically, can't do, and was charged a service fee in which I NEVER received. Claim it and get a lot of features. So the question is, why are male staff allowed to barge into female area and touch women's hair without consent.. while a family member suddenly makes everybody uncomfortable. When the process started I was told that there was a Rs. COPYRIGHT TONI&GUY. Thinking that I would get the same look I took this service with an amount of 9000. I waited. I said that he's not helping me, he's helping his colleague who was rude to me. So, the second hairdresser left.. the manager came, but completely ignored me and started to do another client's hair just behind me. 1 year ago. No cut. Email Us Toni & Guy phone numbers. They are eligible to take client services. He didn't answer and asked what I want - leave or do my hair. *Our price structure reflects the educational level of our stylists and technicians, which is determined by training and years of experience. Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles. It is closed that's okie but isn't it their duty to inform me that they are closing in a while ? TONI&GUY is an international icon and was founded in 1963 at a single salon in London by the Mascolo Brothers: Toni, Guy, Bruno and Anthony. You can find contact details for Toni & Guy above. Shes Got the Look: Fashion from the 80s Recap, A message from our CEO & the TONI&GUY family #BlackLivesMatter, Tis the season To Celebrate Timeless Style, BRIDAL COSMETIC & HAIR PACKAGES AVAILABLE UPON CONSULTATION. Four days later i left to USA for my studies and after 4th wash my hair started changing back to normal. We recommend that all clients receive an allergy test prior to any technical service. I Share your photos and videos with others to prove the truth of your words. Very worst.. TONI&GUY is a forerunner in the cosmetology industry, from the beauty school to the hair salon. I did keratin treatment for the first time in tony & guy which is in chromepet, chennai. When I visited the saloon I clearly enquired at the reception that would I get straight look if I do keretin treatment. And he was yelling at me like anything. MY HAIR SHOULD NOT BE FALLING OUT. The latest review Service and very rude personal was posted on Oct 13, 2022. I will be filing a complaint with the BBB and state attorney general's office if a refund is not offered. Desired outcome: I have taken your package of 24, 485 rs. Is this the way you treat your customers? *Price menu applies to salon locations: Galleria Dallas, Northpark Mall, Preston Park Village, Southlake Town Village, & Watters Creek. The stylist who cut my hair didnt follow any instructions and cut a plain hair without any style. I came on time and was waiting for a hairdresser. They will not return my calls or give me corporate info. I attached the photos I took in parlour.. worst fully disappointed and frustrated.. Perungudi branch Chennai.. pls appoint experience stylist.. Desired outcome: +44 207 921 9039. I had my hair cut today and it was a normal school boy hair cut and I did not ask for any styles. Sharing our unique experience, to create innovative, globally renowned hairdressing education. On july 30th 2021, I visited Toni and Guy mogappair east to do keratin. He made very unhappy face and said: "no, sorry, no away!" I called the salon to give my money back for this poor service. SERVICE PRICE ; Cut/Style: $20+ Children (Under 10) $12+ Blow Dry: $15+ (Additional Thermal Styling will include additional charge) Updos / Specialty Styling: $30+ (Braiding / Twists) Additional Iron Work Monday - Friday 8am - 5pm Shop TONI&GUY; START ENROLLING NOW! I chose a refund and got a confirmatory email telling me they . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Discuss the issues you have had with Toni & Guy and work with their customer service team to find a resolution. Contact our customer support via email and one of our professional Staff will reach out shortly! It's been 2 years now they are stalling me to return my hardearned money. One of the lady said they threw the product out and I asked how can she say that as I have seen the tube they have used, it was not nearly empty. A similar issue happened again when I went for my haircut and my 4 year old daughter's pedicure. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Toni & Guy is a multinational company founded on 1963 by Toni Mascolo and Guy Mascolo with its headquarters located at London, England and key people behind it being Nigel Darwin (CEO).. Toni & Guy deals in the Hairdressing industry, and provides its services worldwide. Menu Menu. By the time I reached the salon they closed it and none informed me. However when I went for the same the artist was on his wedding leaves and later this pandemic started and I got stuck in my home town Went to toni and guy windsor. Established in 1963. Implement same policy for customers & staff. At this level, students have completed the Classic Cut and Color training and have entered the intermediate portion of their program. I was shocked as noone ever talk to me like that and I never had any issues with hairdressers. When the process started I was told that there was a Rs. Customer Service - Shop TONI&GUY Customer Service Your email address Subject Inquiry Type --- Order Number Please enter N/A if you don't have an order number. Cut & Style. Let me first begin by stating that I have a medical condition that inhibits me from wearing a mask. This is to inform you how humiliated I have felt to be your client. Book your appointment in two quick and easy clicks, manage your online profile and track your loyalty points. 211 Toni & Guy reviews. Client care Salon queries +44 (0)1753 612 090 (option 3) clientcare@toniandguy.co.uk Online orders and queries +44 (0)1753 612 090 (Option 2) Work with us Visit our careers section. Implement same policy for customers & staff. Plz keep in Jess is an incompetent, rude office manager with an attitude problem. So, I was sitting there and waiting again, but it made me so upset and I started crying as I couldn't understand what I've done to these people and why they are so unfriendly with me.. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Toni & Guy Customer Service. The staff who in the reception was so rude and asked me to keep my bag in the floor. I would like to receive everything that is in line with Australian legislation. I thought as you guys are professionals I did not questioned your treatment. Biggest regret of much life. Our TONI&GUY UK booking app is available to download for free. To write a complaint about Toni & Guy and get an answer from the officials of Toni & Guy, Complaintsboard.com's objective complaint writing and answer providing system can be used. TONI&GUY Harrogate opened in 1997. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Toni & Guy. Whatever your look, weve got you covered with an extensive gallery of styles for you to choose from. Some women came after that and said that she heard that I want to ask her something. Click here to get notifications about new complaints of Toni & Guy. Is this your company? Customer service. Share your photos and videos with others to prove the truth of your words. TONI & GUY Reviews. Thanks, Desired outcome: So I asked her what is the next step, she started arguing that my hair was damaged already which is not true as the guy treated my hair clearly told that my hair fall which was present prior treatment was normal. Attachments We're here to help! This review was chosen algorithmically as the most valued customer feedback. I made an appointment on the 13th of October 2022 at 10am for full colour or colour correction. That pretty moment they told me I can avail it by any time as per my convenience.. Toni & Guy reviews first appeared on Complaints Board on Oct 21, 2008. Oh and the hair cut wasn't even what the lady suggested and there was absolutely no style done to my hair period. Went to toni and guy windsor. +44 207 921 9000. I though it was complimentary to compensate for the wait. I said that he can't put a colour on a top of the spray and I know this as I did it before. At the same time the manager came. Looks like i got some "mehandi" in my hair and that was not in full hair even.. kindly resolve my issue and also compensate my time and extra money which will be spend on my compensation visit. Submit a complaint and get your issue resolved. I never expect this kind of worst service.. Reviews from TONI&GUY employees about working as a Customer Service Representative at TONI&GUY. I think they should talk about the prices with the coustomer before the service. Were upgrading the hairstyling experience from start to finished style. Today at around 2.35 I reached the above location. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Click here to get notifications about new complaints of Toni & Guy. No difference! (Customer Service) 0 0. There was no result of straightening treatment and pathetic result of hair colour. recruitment@toniandguy.co.uk Global Franchising globalenquiries@toniandguy.com We offer many additional services including Bridal and Occasion hair and the NanoKeratin Smoothing blow-dry.Our wide range of haircare products include label.m and L'Oreal to keep your hair salon perfect until your next visit. At this level, students approaching the completion of their program and have gained salon floor experience and are creating a portfolio of their work as they enter the salon industry. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I though it was complimentary to compensate for the wait. As a well known quality brand I would think it will live up to the 5 year guarantee but not even lasting three months is highly disappointing to say the least I would really like them to pay more attention to the quality checks. At TONI&GUY we recommend booking a blowdry after all technical service in order to guarantee results. Average salary for Toni & Guy Customer Service Representative in Spain: 52,101. *Technical pricing does not include cutting or styling. First I've never been to Tony and guy. 1500 charge. I managed to stop myself and said that I only asked to wash my hair first as I have a spray on it and a lot. Desired outcome: It's irritating and that guy does not even look like experienced. I was terminated by Toni and Guy. Description Give us a brief description of the issue you're experiencing! I look like a have 2 different . They didn't allow me to see what was happening behind the door. I asked him why he was yelling he said he talks like that only and it is his behavior he can't change his rude tone just because you guys screwed my hair and now I have no proper hair on my scalp. I need a solution or my money back. Uneven hair.. no perfection. So i purchased. I have been going to Toni and Guy for some time now, and I'm happy with the colour and service. All services to be performed by Student Stylists* or Salon Professional Students*. Gray hair should be covered. Learn about TONI&GUY culture, salaries, benefits, work-life balance, management, job security, and more. Toni & Guy has resolved 8 complaints. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I took hair cut,hairdye and straightening treatment from senior artist. Student Salon Pricing. Toni & Guy was founded by Toni Mascolo and Guy Mascolo. *An additional $5-10 may be added to any technical service for long or thick hair. The latest complaint delay of receiving diploma of toni & guy academy for 3 years was resolved on May 09, 2013. First of all the blond highlights look kinda gray and even though the brown which is my base color u hardly see the red or the what's supposed to be platinum blond. I cut my hair in Madurai ponmeni Tony and guy.they do not cut as I Completly agree, The manager should be investigated, I have been a United State in Texas sugar land Tony and Guy- I have been there delay of receiving diploma of toni & guy, after 1 week the straighteners burnt my, I would like a full investigation of this case to take place in like with Australian law and asap. He completely ignored the fact that his hairdresser asked me to go away and didn't ask him to apologise. Then I asked what can be done to stop the hair falling from my scalp. I said that I tried to light my hair up and did On july 30th 2021, I visited Toni and Guy mogappair east to do keratin. I went to the Tony n guy Multan. Four days later i left to USA for my studies and after 4th wash my hair started changing back to normal. Shop online Fashion Week Trends This will surely increase the credibility of your complaint. An additional $5 fee will apply to Salon Professional Students. Now am back from USA, but they are saying franchise got changed so they are not responsible. Let us reward you with exclusive offers, promotions and gifts across hair, fashion, beauty and much more. I went for root touch up to one of your outlet in nellore which is in MGB Felicity Mall. I am really disappointed with such behaviour. Opportunities for passionate experienced hairdressers that specialise in either styling, technical or both with unlimited earning potential and great company benefits. This is not my first complaint. I would like to make a complaint about the first hairdresser who asked me to go away. Today I took the appointment for my hair cut at the Ranipet branch. I asked what are the products they used on my hair as I need to go to doctor and explain her what exactly went wrong for my further treatment. Is this your company? I waited. Came out and again made to wait for around 30 minutes. " I am looking for a good salon to have my hair colour. Leave the location after waiting for around 1.30 hours without a haircut. and left.. I'm use to going to jcpennys. All Rights Reserved. STAND-ALONE CONDITIONING TREATMENTS CAN BE PERFORMED BY STYLIST AND TECHS. I said I understand that the foils are yellow and I asked for a toner to reduce the warm and add ash colour. TONI&GUY is a forerunner in the cosmetology industry, from the beauty school to the hair salon.

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