37% - Blind people blind people who are not considered incapable of independent living - valid for regular, rapid and fast travel 22. As far as the service is provided by cooperation partners (hereinafter also: Partners), their general terms and conditions of business and specific conditions of carriage shall apply exclusively. The overall dimensions of the bicycle bag cannot exceed 240 cm (height + width + depth) and may not weigh more than 20 kg. In some cases, this may take the form of buses operated by other companies, cars or railroad. (C.f. In this case, responsibility lies with the person supervising the child. 15.4 In the event that the vehicle becomes unserviceable during the journey, FlixBus shall offer passengers continued carriage with a substitute vehicle or carriage to a suitable waiting point from whence the journey can be continued. In this case, the carrier requests the complainant to provide this information within 14 days of receiving the application. Each FlixBus and MTRWestern do not consent to these boardings. z o.o., clause 9.5 applies with the provision that passengers are only obliged to pay compensation for the soiling mentioned above in the amount of the actual costs of the damage caused. The forum for any potential dispute involving a passenger shall be the courts of the province in which the passenger is located when the transaction takes place. Opens FlixBus site in a new tab Get deal $4.99 ONLY Deal Bus Travel in the US Starting at Just $4.99 Opens FlixBus site in a new tab Get deal Enjoy your trip and spend less at FlixBus Get. 8.9.4 Driving and dispatch personnel shall be authorized to exclude persons from travel if their conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers. Terminal 2 Arrival, Kennedystr., 51147 Cologne Passengers requesting a refund for alternative transportation must assert a claim within two months after the event of delay. This confirmation of acceptance may be issued with the automated e-mail confirmation or separately at a later stage. If you need to send a text or look up the address of . The Best Deals Save up to 70%. Hinterm Hauptbahnhof, 76137 Karlsruhe They choose the appropriate bus connection and then send the purchased ticket to the customer, either as a print out or electronically via email. birth, type and number of identification document, phone number, gender and nationality. Piarcoplein 1, 1043DW Amsterdam If passengers are unable to verify the distance traveled, the starting point of the route is used for the calculation of the increased carriage charges. There shall be no general claim to the carriage of bicycles. Go to MY TICKETS on the menu bar. For more information, visit: https://www.animallaw.info/content/fraudulent-service-dogs. Possible assistance from the coach driver will only be provided in exceptional cases and does not justify any claims to the same, unless the passenger in question is handicapped or is an individual with reduced mobility. The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question. The terms and conditions of carriage apply to the carriage of passengers on the FlixBus long-distance bus network. re 12: Within the Czech Republic, persons with disabilities or limited mobility travel at a reduced tariff, if able to present a valid ZTP or ZTP/P card issued in the Czech Republic. In order to receive this information, passengers must provide the required contact data (e.g. Strollers Strollers will be transported for free if the child . The booking can either be done online during the booking process or online via Manage My Booking after the ticket purchase. 15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded. In the event of cross-border carriage, the Customer is obligated to carry all documents and identification papers required for border crossings and must present them to the bus driver and service staff deployed by FlixBus and its partners on request. 9.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixCompanies a cleaning fee of at least 100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. 12.5.4 The passenger guarantees that the wheelchair is functional and technically suited to being used safely during travel. If the Customer selects the option Reserve trip, the contract conclusion between FlixBus and the Customer already takes place to the extent that by clicking the Reserve trip reservation button, the Customer submits an anticipated declaration of acceptance, subject to the conclusion of the contract of carriage no later than 14 days prior to the scheduled start of the trip. . The implementation of the contract will be governed by German law. 14.9 Dangerous substances and objects are not permitted during travel, especially. Cheap Coach Travel Throughout Europe from just 11 at Flixbus. 14.1.2.2 Booking of the additional luggage in advance is necessary. The Customer is responsible for the loading and unloading of luggage items himself. (30 kg). The bicycles must be of standard size, have no mounted structures and may not exceed a weight of 20 kg e-bikes, pedelecs, tandems and tricycles may not be transported. United States Federal immigration agents have been reported to occasionally stop, board, and perform warrantless searches on intercity buses within a certain distance from international borders. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. Passengers are required to follow the break duration given by driving and service personnel during said breaks. A ticket is generated for each person and each journey. In such a case, we cannot ensure that families and groups can sit together. The shop service fee charged depends on the shop location. An exception is the illness-related loss of a passenger with an infectious disease according to section 3 paragraph 1 No. Other passenger rights shall remain unaffected. The overall design of the booked trip is impaired, in particular, if the change or deviation results in an additional organizational or financial burden for FlixBus. The same shall apply to passengers who are seriously ill, unless the passenger provides a physician's written permission to travel. MonSun 8:00 AM8:00 PM Savings and promotional prices in particular are only partly bookable on-line. re 11.5: Passengers up to the age of six are transported free of charge; this does not apply to the second or any other subsequent child accompanied by the same passenger or, if the child is provided a separate seat at the request of the accompanying passenger. Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cell phones, cameras), contact lenses, artificial limbs, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. Federal Law 259. re 12.5.3: In order to check the possibility of carrying a wheelchair or other Aids used by it, we strongly recommend that the passenger call customer service and specify the model of the wheelchair or other means not later than 24 hours before the start of the trip. 17.8.5: The carrier will process the complaint within 30 days from the date of receipt of the completed complaint. Workplace Enterprise Fintech China Policy Newsletters Braintrust josh allen number Events Careers mars in leo celebrities This contrasts with the online mail order business. Additionally, your child may only travel on trips without transfers that take place between 6 a.m. to 10 p.m. Seat belts are standard on FlixBuses, and passengers are asked to wear their safety belts while onboard. On trips with lines of a total distance shorter than 150 km, other provisions apply in case of delay of more than 20 minutes. https://www.aclu.org/know-your-rights/immigrants-rights/, https://www.immigrantjustice.org/know-your-rights, https://www.nilc.org/get-involved/community-education-resources/know-your-rights/, https://www.immigrationadvocates.org/nonprofit/legaldirectory/, https://www.immigrantdefenseproject.org/what-we-do/legal-advice/, https://www.animallaw.info/content/fraudulent-service-dogs, https://adata.org/ada-law-regulations-and-design-standards, https://www.travelexinsurance.com/travel-insurance/baggage-insurance, https://www.insuremytrip.com/travel-insurance-plans-coverages/baggage-loss/, General Conditions for Business and Booking, A Ace Bus Charter Inc. - DOT-Number: 1341047 / MC-Number: 1341047 / Phone: (703) 932-1617. As a general rule, the carriage and transport of dogs and other animals in charter buses is excluded. Claims to substitute transportation will not exist in these cases. Claims for substitute transportation or hotel accommodation shall not exist in these cases. 1.6 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. Wheelchairs/Mobility aids are conveyed for free for the disabled person traveling. re 3.1: On routes within Russia, a printed booking confirmation may be required. 9.8 During breaks/stops or police checks, bus passengers must leave the bus if requested to do so by driving and service personnel. 10.3 Children shall travel at a reduced fare. 12.1.1 On some FlixBus journeys, a specific seat can be reserved when booking on our websites, affiliate agencies, or ticket offices of the FlixCompanies. To purchase a ticket, the passenger must provide the following information: last name, first name, patronymic, date of. 9.1 Each passenger desiring transportation across any international boundary shall be solely responsible for complying with all laws and regulations relating to documents and identity papers, visas, foreign currencies, customs and health. The reservation must be carried out by an adult, and at least one adult must be present as a supervising person in the bus. 14.3.2 Items that exceed the standard luggage dimensions are considered special luggage. FlixBus is not liable for minor delays in the departure time. In some cases, this may take the form of motor buses operated by other companies, cars or railroad. You may be wondering what we mean when we mention ourtrains? The customer also has the possibility of proving that lower or even no costs have been incurred due to the rebooking. 6.3 Schedule amendments which take effect after the contracts conclusion and for which the carrier is not responsible (e.g. This prohibition also extends to e-cigarettes. An exception to this is the transport of trekking backpacks. 10.2 Each passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to which he/she desires transportation. These include, for example, weapons, ammunition and pyrotechnics. 3.5.1 There shall be no entitlement to book all price brackets or price quotas in connection with any particular form of booking. Flixbus Pros. 7.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked. The passenger is required to show both the ticket and a valid photo identification when asked to do so by employees of FlixCompanies during random ticket checks for the purpose of checking the validity of the ticket. Proof is provided by showing the appropriate document stating the need for constant monitoring upon departure, for example in Germany, the Schwerbehindertenausweis [certificate of severely handicapped person] or a medical certificate. In the case of international connections, parents or guardians must ensure that adolescents carry all documents and identity cards necessary for crossing the border (see also clause 11.2). If no seat reservation is made, the passenger is free to choose a seat in a defined area when commencing his/her bus journey. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable. Nuremberg You may also contact the following agencies for help: 9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passengers full name and photograph. Find more information on the FlixBus App. To do this, passengers are requested to either contact customer service hotline: Calls from Germany and Switzerland (German landline): +49 30 300 137 300, Calls from Austria (Austrian landline): +43 820 910 340, Calls from Italy (Italian landline): +39 (02) 947 59 208, Calls from France (French landline): +33 (0)1 76 36 04 12, Calls from Great Britain (British landline): +44 1491 502156, Calls from Croatia (Croatian landline): +385 1 300 0803, Calls from Denmark (Danish landline): +45 35 15 40 55, Calls from Sweden (Swedish landline): +46812411600, Calls from Poland (Polish landline): +48 22 307 93 34, Calls from Hungary (Hungarian landline): +36 1 701 04 78, Calls from Romania (Romanian landline): +4 0373 808 000, Calls from Ukraine (Ukrainian landline): +38 044 228 1473*. Frankfurt Nevertheless, the Customer has no claim to the specified number of persons being transported together, i.e., in a single bus. 4.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request. The booking can either be done online during the booking process or online via Manage My Booking after the ticket purchase. MonSun 7:00 AM 7:00 PM Delays on trips at lines of total distance shorter than 150 km. if a passenger does not have in his/her possession any document or identity paper with his/her full name and photograph on it, see 10.3; if a passenger provides a document or identity paper whose information does not correspond to the information on the ticket. Our carriers or FlixBus are not responsible for damage to or from the transport of bicycles. re 3.5.4: For journeys within Poland there are honoured statutory discounts granted to entitled persons under the Polish Act on entitlements to discounted carriage on public transport or other provisions. In order to receive this information, passengers must provide the required contact data (e.g. Claims to a particular form of transport shall not be recognised. In the case of international connections, the Customer is solely responsible for complying with all passport, visa, currency, customs and health regulations. During the journey, these must be secured with the seatbelts located on the buses. Reservations, bookings and seating aboard FlixBus vehicles operated in interstate (or inter-province), intrastate (or intra-province) or foreign commerce is without regard to race, color, creed, or national origin. For the comfort and safety of the animal, other passengers and your driver, service animals may never occupy a passenger seat. 8.6 Carriers may cancel the contract of carriage without notice in the event that despite (verbal) warning, a passenger behaves in a manner so disruptive, that it is no longer reasonable for the carrier and/or the remaining passengers to continue the journey. clause 12.2.1). 14.3.4 Fixtures, furnishings or furniture parts, electronic devices, surfboards and cardboard boxes shall generally be excluded from carriage. 3.2.1 Journeys may be booked online on the web portals, via Flix mobile smartphone apps, at partner agencies, onboard the vehicles (at regular fares) and at some staffed bus stations. Famed for its signature green buses, FlixBus is committed to offering . In such cases the bus drivers instructions must be followed. 11.1 Small children aged between 0 and 3 years may only be conveyed in appropriate child safety seats. As a result, Flix shall not assume any guarantee for the constant, uninterrupted availability of its website and technical systems. AN Florenc,Kikova 2110/2b,186 00 Prague 8 13.7.1 The transport of Bicycles is conveyed on some routes. If the Customer selects the option Receive offer by email, he will receive a binding offer from FlixBus without undue delay. Online Deal. The passenger must identify him-/herself to the driver and service staff on request by submitting the printed or electronic, e.g., as a PDF or FlixBus App on your smartphone, presentable booking confirmation, as well as a valid official photo identification (government-issued driver's license/identity card, passport or similar). Hanover In this case, there is no entitlement to substitute transport. For every paying adult, up to 4 children under the age of 12 travel for free. Carriage of bicycles is paid at the ticket office of the bus stop of departure. For updated information, visit the New Jersey Judiciary's website at njcourts.gov We apologize for any inconvenience and appreciate your understanding during this difficult time. There must be proof that passengers have made some preparations, such as being at the bus stop/bus station to travel with the bus that has been delayed. 10.6 Checked luggage shall remain unlocked to accelerate customs clearance processes. In those cases, the overall dimensions of the bicycle may not exceed 95 inch (height + width + depth) (240 cm) and may not weigh more than 45 lbs. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. The vehicles are used for the carriage of passengers. That's right, wealso traveling by rail now. The fee for a Special luggage item depends on the method of booking used. 13.1.1 The luggage transported as part of the fare is limited to one free item per passenger, with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm)per item. 2.3.3 It should be noted that the statutory provisions regarding cancellation rights in the case of distance contracts shall not apply as far as contracts of carriage concluded online by way of distance selling are concerned, and in the case of which the operator undertakes, upon the contracts conclusion, to perform the service at a specific time or within a stipulated time period. Nevertheless, if, under certain special circumstances, the instructions of the Customer are followed by the driver, FlixBus reserves the right to invoice the Customer for any additional costs thereby incurred. Companions of this nature are transported free of charge and allocated seats next to the disabled individuals or those with limited mobility as far as possible. The fee for an additional luggage item depends on the method of booking used. More information on the FlixBus app. Service Animal fraud is a crime. Requests of refund for taxi trips can only be subjected to consideration if the ride was performed from and to the exact stations that were booked or planned. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. Guarantee for the safety of the passenger and, if applicable adults from Just 5 at FlixBus, claims substitute. Of whether they have a disability or limited mobility to other persons the 8.8 during breaks/stops or police checks, travel luggage should, in principle every passenger with an declaration!, advanced ( Internet, App or agency ) purchase is recommended these boardings FlixBus Inc., herein referred. 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