This includes both small leaks and emergency repairs. We will first make sure that it is our responsibility to do the repair. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. This covers things like outside painting, replacement windows and annual gas servicing. As a council housing tenant, you are entitled to a good standard of living. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. However, the contractor will not ask you for any money when they call. I have to tell you, this week I have had four complaints that have been going on for two years. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. United Kingdom. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Some of these jobs need to be inspected before the contractor can start the work. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Youll be paid a competitive salary plus additional allowances where relevant. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Thursday 26th January 2023. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. endobj People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Please continue to be patient, as we are experiencing a high volume of phone calls. The department is on the lookout for more callhandlers and building technicians. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Reporting repairs Home. Well, theres so much on offer and heres just a few of the highlights! This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Any resident with My Housing Account can access this service. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. To register with My Housing Account, select 'my account' at the top of the Council homepage. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Whats in it for you? 0191 433 3174. housingadvice@gateshead.gov.uk. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. % The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. This makes sure that everyone is treated fairly. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Don't worry, we can still help! In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. <>>> Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Read more about the Housing Capital Investment Programme. Repairs update You can now report your non-emergency repairs. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. stream Gateshead You have the chance to buy up to 10 additional holidays per year. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Call us on 0333 050 8887 to start the process or fill in the form. We hope to reschedule these events at a later date. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. %PDF-1.5 These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. <> If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Our business support events remain cancelled for now. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Copyright Andy T - 2021. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. You can create a free account to post activities, services and promote organisation working in Gateshead. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. E6 2JA. There's also additional service charges from 115.85 a week, this cost is eligible . The panel decides which services they review based on various criteria. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. To keep up to date, why not follow us. This is known as the Right to Repair scheme. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We would not replace all items, only the ones that are required. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Internal deterioration such as damage to carpet, walls etc. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Our employees and contractors carrying out work will show you an identity card. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Our business support events remain cancelled for now. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. London We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Some work to your home is done as part of a planned maintenance or investment programme. Regent Street Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. The site has been designed with residents and local groups to ensure it is easy to use. Do you want to work with us in helping to create spaces that are great to work and/or live in? You have the right to appeal if you don't agree with a decision to charge you for repairs. We have guidelines on how long different repairs should take. What are the costs and charges at Watergate Court. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If so we can help you claim compensation on a NO Win, NO Fee basis. Council tenants can also be offered evening appointments for repairs from 4:30pm. We hope to reschedule these eventsat a later date. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Some of these repairs need to be inspected before the repair can be done. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Work to the outside of your home may not need an appointment. Gateshead. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Always ask to see this card before letting anyone into your home. These are repairs which could cause injuries or further damage if they are not dealt with quickly. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Gateshead Council 4.0 . Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". They should all be done. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The report found the repair centre's ability to handle calls was deemed 'critically low'. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. :L+Ftc[Sdu|^Y^. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. The council is responsible for most repairs to your home. If this is not possible, we will replace with the items we hold in stock. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. This is commonly known as filing a compensation claim for despair against a housing association landlord. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We encourage our people to think differently, do the right thing and be innovative. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Visit directory. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. These include re-fixing toilet seats and repairing minor leaks. East Ham Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. These are repairs which need quick attention and don't need an inspection first. Thank you so much. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. "The garages at Leam Lane had already been condemned, and we were working towards . Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Housing Disrepair Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised.