Disabled badge holders are exempt from the Dartford Crossing charge. Additionally, the signage is extremely poor and seems almost designed to generate fines. This system has to be one of the worst conceived forms of moronism in whole government. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. I just received two letter from Dart asking for the 70 fine for crossing the bridge in June on two days (one journey out, one journey back). The result? Anyone had the same situation and recommend next course of action? I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. Do let us know what the outcome of your representation. He claimed this was sent to me on the 3rd of Feb. Why is not possible to provide an information panel and a direct payment point? Poor signage , if any , I certainly didnt notice any, and poor information about changes. rather than fined. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) but it really was not my fault that I received the notification so in late. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. You should certainly have a chat with the hire firm and find out their policy. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. Outright thievery! At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. I then was given a courtesy car. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. Hi Im hoping you can help. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? They said the cant help otherwise. Used crossing on Sat 27th Feb & again Sun 28th Feb. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. I am now being billed for 6 for the 2 crossings and have appealed. This is for two reasons. The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. If I had of course Id have paid. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf I dont know why, I only can assume that along the Christmas festivities I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. penalty charge (Dart Charge or Mersey Gateway). Every think else on your website but !! The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? Iam from abroad. Many drivers have also complained the system is heavily biased towards those with online access. . SO if I were you pay the 2.50 and appeal saying you didn't fully understand the process. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. Until the 31st of March 2016!!! That one sentence could have saved me the suffering and stress and shock. It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Hope that helps. Hi, I received today a penalty as I didnt pay the charge when driving in the Dartford tunnel and 2 weeks later using the Dartford bridge. I, too, did not have any idea of the changes. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. All rights reserved. All this makes sure, everyone can pay up! My advice? Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Thats when MoneyNerd was born. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! this is very first time please help me thanks. How can I check please ? This would be the worst way to earn money. How to pay penalty without any letter to do? They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. If you do not cooperate they then call out the police who assist them to rob you. They dont tell you in the letter you can pay 2.50 you need to know this. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. finish form. Simply use the store locator below to find the outlet thats closest to you. about my passing through there on 25 Sept 2015. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. Does anyone have any similar experience of this ? The phone will remind you to pay as you arrive at the your destination or crossing6. . So Ive done that online and now I wait and see. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. Just RTS their scare mail and tell them you have no contract with them. The following graphic shows how this smart feature works. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). i.e Vehicle HAS to be a Tax exempt true adapted car for disabled use. Win, win for them. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. How do i deal with this situation? Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. Oh yes, but will deprive them of millions in lost fine revenue. What can I do? I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. They have all our details, and can send out a fine snappy enough. Can they leave it so long to issue the fine? Should I be able to pay and avoid a fine. I did receive a confirmation email but I couldnt open the attached PDF. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. I have today 14/11/2015 received a charge certificate for 105. I paid the 7.50 over the phone and they emailed a receipt. As a foreigner we were not informed about the charge. The C is confusing as it can be associated with conjestion charge. If the former it seems a very good idea, seems one would win all round. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? dart charge penalty notice not receivedmartin et julien bouchet biathlon. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. i have recieved another letter stating i havent paid and now have a fine of 107.50. as I received too in late their notification!!! However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. I called them up and they said to write to them explaining my circumstances which I did. We often link to other websites, but we can't be responsible for their content. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. It says I can appeal this decision to an independent tribunal but I fear the worst and it was lapse into another larger fine. Note, things do change and sometimes we do miss things (were only human! Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. I didnt send them any appeal as I was sure to pay the right charge If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. Trademark No: UK00003340161. Although it says I can pay the following day until 12am. I just tried to pay and got the same, I tried about 10 times and it finally worked ! Thanks for your post pcn and well done on taking your case forward successfully. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. Phone them on their number 0300 3000120 and pay the original fee. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. 10. Find the bit that says For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. Details of the success of any such actions would be interesting to know. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. Ive realised today is 11 days since I forgotten to pay the crossing. Council parking tickets are called Penalty Charge Notices. I made representations about the penalty charge to the Charging Authority concerned, within 28 days just had the same happen to me i am fuming. This will be a local council PCN, which is received on the spot. Lets see if they are human. You could be charged up to 60% more than you should. Is there a reference for your case which we could cite when making our case? Make it easy for people please. contact us page. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. this is an unfair practice. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? Just came back from a weekend in Hythe. Telephone 0330 460 5297 (local rate) to pay using our automated payment line or Contact Centre. Open your iPhones reminders app it is standard on the handset2. Its scandalous. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Would be great if you can explain and help me understanding thank you. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. Might be worth looking over bank statements again for the 5. So you are not out of the wood yet. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. I thought there may be a temporary reason. And most importantly, dont worry be happy. Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Do you think I would win an appeal? i then used it on the 8th of Feb 2015. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). The system is not logical and has many gaps. Surely there is a time limit to issuing???? I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. This is just extortion. There doesnt seem to be any way of checking that the toll has been paid. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . really poor direction to the general public on what to do. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. Motorists must pay a fee to use the tunnel, although exemptions exist. She did not understand the toll charge system. 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. I crossed a few weeks backI havent had any penalty notice, can i try and find out if its been lost in the post or ?? It seems we cant pay after using the crossing, nor in advance. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. I have only just remembered that I didnt pay for a double crossing 19 days ago. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. This system is completely insane. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. The crossing fee will be added to the Penalty Charge Notice. Ease of travel should be a right. Read our full guide to Dartford Crossing changes here. How should I pay for a Dartford Crossing? Have appealed but not holding out much hope. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. Tried calling t have them line temporarily out of service. In the first month alone, potential fines amounted to 21 million. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. How can this be? Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. Surely, they cant accept the payment and still issue a fine? Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). https://www.gov.uk/make-a-freedom-of-information-request Nobody seriously tries to get away without paying the small toll fee and would pay it were they reminded that theyd forgotten on a certain occasion (maybe even a little extra for the inconvenience). You can use the link above to ensure the amount was sent and received. I would go online and pay. Please contact the DVLA to confirm if your vehicle is exempt. The same just happen to me, Im very upset too. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. See the section above for more details, or join up here. Hi Chloe But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. I managed to speak to someone on the phone this morning and surprise! It might be worth the 2.50 gamble on paying or phone them and explain the situation. MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. I was totally flabbergasted to see my charge. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. You should call and ask. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Dear all, Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. Editor, Marcus Herbert. Just been wheel clamped even though I have an active dart tag account in credit ! Hi Thanks for your post. The Xmas opening times will be published above. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. I had no idea. There is some kind of fraud going on this Dartford crossing. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Will I win an appeal on such grounds. Make sure you keep a record of making the payment. Hugh. I didnt noticed that I have to pay for crossing. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. Careful about disabled use. but their response will be within 40 and 50 days so I really dont know what to do now. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. You will then be asked to pay the PCN.

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