Click the Multiple displays setting. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. DisplayPort USB 3.0 Type-C DisplayPort Alternate Mode HDMIType-C ( 3 ) USB-C PD AC PD AC feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon. The massive additional bandwidth can be used . Try using a different cable". As per my understanding, 1. The DisplayPort protocol, which used to have a unique connector, is now transferred by way of the USB-C connector. After you've guaranteed that the test system supports the alternate mode, you need to write the firmware for your board such that it correctlyadvertises and negotiates the alternate mode. Check documents on compatibility, FAQs, upgrade information and available fixes. VESA rolled out the DisplayPort Alt Mode 2.0 spec this week, which takes DisplayPort 2.0 and adapts it to the common USB-C connector on many laptops. Select the Start button, then type device manager and select Device Manager from the list of results. See USB Type C and DisplayPort . Google . Regarding thepage you linked it isn't the alternate modes I am questioning, it is whether my laptop supports it or not, and what sort of adapter I would need to make it work. I have already ordered a USB-A DisplayLink adapter so that should at least work, but it isn't an optimal solution. The content you requested has been removed. I think that the problem stems from the fact that the Acer laptop does NOT have hardware / firmware support for the DisplayPort. 05:21 PM How do I know if I have DisplayPort alternate mode? USB-C Alternate mode not working / not available. The adapter would have 3 inputs: For the moment, based on what I can find now, my answer is No. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. You do not need to write a custom driver; if the system supports the alternate mode, the drivers it came with will handle the alternate mode negotiation. Connects a display device that has a USB Type-C connector, providing DisplayPort output. USB Type-C is a smaller, reversible USB connector that can transmit data, video, audio, and data (USB 3.1) as well as provide charging power to many devices (USB power delivery or PD). My first troubleshooting step would be to try a different cable. This list provides an overview of the devices that support video output over USB-C.Not all USB-C ports support video output; a device is required to specifically provide support for USB-C Alternate Mode, which dedicates some of the physical wires in a USB-C 3.1 cable for direct device-to-host transmission of alternate data protocols.. I understand you are having issues with the USB Type-C port not showing display on the external monitor. Click the Detect button. 3D Printing Android Auto Android Mods Android TV Apps & Games Themes Wear OS Smartwatches Windows 11 XDA Computing. Next thing, I would suggest here is to start off by updating the Bios, Chipset and display drivers on your PC from our HP Support website, using this link. The opinions expressed above are the personal opinions of the authors, not of HP. . Connects a display device that has a USB Type-C connector, providing DisplayPort output. - last edited on does not support UCSI. Also, download and install HP support assistant on your PC. Make sure the DisplayPort device you're connecting to is supported by your PC. Next thing, I would suggest here is to start off by updating the Bios, Chipset and display drivers on your PC from our HP Support website. The Lenovo USB-C to DisplayPort adapter is the quick and easy way to connect your USB-C enabled system to DisplayPort enabled monitors and projectors. So if you still want a better way other than external graphic chip adaptor, just try this product or something like this one, with DP ALT MODE as the keyword. RodrigoB. With USB-C you get: USB 3.1 Gen 2 data transfer rates of 10Gbps USB Power Delivery 2.0 - Up to 100W of bi-directional power delivery Support Agent can't explain it clearly, which i think impossible. Is it possible to get around this by using a split cable with HDMI for image and USB C for power on the PC end? Thank you for replying with this detailed response. Refer this link to know how to use HP support assistant. Didn't find what you were looking for? Yes No XV Xavier Vilar Replied on February 18, 2022 I know the HDMI cable works with my older laptop. To get the Alternate mode functionality supported by USB Type-C, we have the USB Type-C connector client driver in which it states that USB Type-C client driver will Advertise and negotiate alternate modes, and configure the Mux if an alternate mode is detected. Was it all plug and play for you, or did you work with drivers etc? The connector has to be female to support hubs and display adapters that use a male connector that cannot be detached. The opinions expressed above are the personal opinions of the authors, not of HP. The DP Alt Mode was developed by VESA and the USB Implementers Forum (USB-IF). A great place where you can find solutions for your issues with help from the community! Check if the problem persists. I would suggest here is to check with one display at a time and check if that helps. It is primarily used to connect a video source to a display device such as a computer monitor.It can also carry audio, USB, and other forms of data.. DisplayPort was designed to replace VGA, FPD-Link, and Digital Visual . Do Acer laptops support Displayport Alternate Mode through the USB 3.1 port? In the meantime, let's try these steps here: Perform a Hard reset on the notebook:A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. USB Type-C cables include four pairs of SuperSpeed wires, which can be used for high speed data transfer or can be configured as Alt Mode to support third party protocols. Audio is usually also supported as a part of the protocol for screens with built-in speakers. In addition to the above, since the P2014H doesn't have a native USB-C input, I'm guessing you're using a USB-C to DisplayPort cable to connect it? An option for sending DisplayPort signals over a USB Type C cable. Can USB be used for display? It can sleep and charge means it can charge your phone, tablet using USB-C port when it sleeps. USB 3.1 Gen 1 should have SS (Super Speed) above the USB Trident symbol. It seems to me that it does not because it doesn't seem to support the alternate modes, but what does the DP 1.2 specification in the specs sheet mean then? I think we are kind of talking past each other, I wil try to be a bit more clear with my problem. After installing the pending updates and restarting the computer, go back to the same Windows Update screen and click Advanced Options > Optional Updates, also apply the optional updates and restart the PC. If you know your system supports UCSI and the Microsoft ucmucsi.sys driver is loaded, you are correct that the alternate mode negotiation is handled in firmware. that support DisplayPort to each other via their USB-C ports to broadcast high-definition video. Displayport connection might not work. The DP Alt Mode was developed by VESA and the USB Implementers Forum (USB-IF). Buy Plugable USB C to DisplayPort Adapter 4K 60Hz, Thunderbolt 3 to DisplayPort Adapter Compatible with MacBook Pro, Windows, Chromebooks, iPad Pro, Dell XPS, and More: Cables & Interconnects - Amazon.com FREE DELIVERY possible on eligible purchases So not all Type-C connectors are equal - we got the lowest spec on the Acer F5. Simply ask a new question if you would like to start the discussion again. Were sorry. First Time Here? DisplayPort Alt-Mode offers DP v1.2, v1.4 or v2.0 connectivity (depending on the hardware) for video connections anywhere from Full HD 1080p up to 8K@60Hz* over USB-C. By using this site, you accept the. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up. As known USB Type-C connector supports Alternate mode (DisplayPort/MHL) functionality, this USB Type-C port is connected, Windows Hardware WDK and Driver Development. Important Information: The USB-C port on your device must support "DisplayPort Alternate Mode", so you can use the HDMI function in this adapter. I came across your post and wanted to assist you. You also need to make sure the test system supports the DisplayPort alternate mode. USB 3.1 Gen 2 should have SS 10 (Super Speed 10 Gbps). USB Type-C video modes (Alternate mode): USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from one USB Type-C port on your computer or device. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. See USB Type C and DisplayPort. It should automatically download and install the latest updates and drivers for your PC. The opinions expressed above are the personal opinions of the authors, not of HP. Acer Community User Agreement. First Time Here? Windows 10 gives me the below error message when I plug in the Amazon.com top-ranked Cable Matters USB C to HDMI adapter: "Try improving the usb connection. I have also seen that it has been mentioned on this forum that USB 3.1 Type-C Gen 1 doesn't support such features. As known USB Type-C connector supports Alternate mode (DisplayPort/MHL) functionality, this USB Type-C port is connected to a test board which receives the frames from the windows 10 machine and does certain processing (CRC check etc.. ). Ask the community. Hi - I got this usb c 3.1 to HDMI adapter which clearly states: https://www.av-cables.dk/usb-c-til-hdmi-adapter/usb-c-3-1-hdmi-multi-adapter-kabel-hvid.html. I understand your concern and to be honest, I will be happy to pass yoursuggestions & feedback to the R&D team,Hopefully they will be able to implement it in the near future. If the information I've provided was helpful. It can also happen as a result of errors in the documentation. By using this site, you accept the Terms of Use and Rules of Participation. Specifically, the DisplayPort video protocol can be configured using Alt Mode, which can be carried out over the USB Type-C standard. Hardware Compatibility The Lenovo USB-C to DisplayPort Adapter (4X90L66916) is compatible systems with USB-C that include:. PCs, Blu-Ray players, etc.) I finally found the data I was searching for earlier - and that source does not confirm the Display Port connection type. 2022 Acer Inc. USB-C Alternate Mode to a HDMI or DisplayPort Monitor offers Video and Audio only. Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. Once you've updated your board's firmware to properly handle the alternate mode, you should be able to connect it to your test system and they will be able to negotiate and enter the alternate mode. The Type-C connector delivers DisplayPort technology via an Alternative Mode (Alt Mode). I have the same model with the same problem. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. In fact Envy series surppoted a not-so-popular style of video transport since they used displayport altative mode, which means you need to use a usb-c to dispalyport cable or adaptor. I guess you are right, but it's a letdown that a ~$1100 laptop doesn't support external monitors/projectors. This doesn't work and Win 10 displays the error you quoted. And I'm afraid your device doesn't have a thunderbolt port. Well unfortuntaly it doesn't. The Acer type C port isn't even labelled correctly. Visit Microsoft Q&A to post new questions. If the answer helped resolve your issue, Click "Accept as Solution" . Have you tried to update the drivers either using Windows update or using HP Support assistant? The sound is now off, but the constant disconnect and reconnect must be eating a tiny amount of memory. Check documents on compatibility, FAQs, upgrade information and available fixes. In Device Manager, find the device. this wil use dispalyport to get video from type-c and output transfer to hdmi or vga, while it will lost some solution, especillay using hdmi monitor. This test board is connected to a display. Thanks for the help though, and HP should probably change their specs info so that there isn't any doubt about it and probably notify retailers as well (mine said that it supported DisplayPort over USB-C). It should be marked with a yellow exclamation point symbol. Thank you for visiting the HP Forums! Select this message for more troubleshooting info. Is there a symbol of a lightning (Thunderbolt 3) next to the USB C port? If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Specifically, the DisplayPort video protocol can be configured using Alt Mode, which can be carried out over the USB Type-C standard. Serial number: [Personal Information Removed], Your machine is an HP ENVY x360 - m6-aq105dx, its specs, https://support.hp.com/au-en/document/c05315774. 10-28-2020 USB Type-C cables include four pairs of SuperSpeed wires, which can be used for high speed data transfer or can be configured as Alt Mode to support third party protocols. The confusion over USB-C DisplayPort arises because not all USB-C ports feature DisplayPort Alt Mode functionality (as . Ask the community. Then you can charge via this port and pass on a video signal and thus connect a monitor. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. We are a volunteer community workforce dedicated to supporting HP technology. If you aren't sure if your system supports UCSI and the driver is not loaded, then it probably The DisplayPort protocol, which used to have a unique connector, is now transferred through the USB-C connector. By using this site, you accept the Terms of Use and Rules of Participation. We are a volunteer community workforce dedicated to supporting HP technology. The User Guide and Service Guide are not in complete agreement (details) - this can happen when models within a series might be different. in Device Manager a yellow warning triangle for 'unknown USB Device (invalid configuration descriptor)', constantly resetting the list but never resolving itself. Today the VESA is announcing that they are publishing the "DisplayPort Alternate Mode on USB Type-C Connector Standard." Working in conjunction with the USB-IF, the DP Alt Mode standard will. Not support DP to HDMI adapter or a DP to DVI adapter. NOTE: Cables and/or adapters (purchased separately) may be required Device Home Page - References and Resources - Learn about your Device - Solve Problems NOTE: Content depends on device type and Operating System Hello Does anyone know if the Xiaomi Mi 11 ultra supports DisplayPort Alternate mode with the usb-c plug. That causes -. It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out. By using this site, you accept the. The USB C connexion constantly (every five seconds) disconnects and reconnects. If you're instead using USB-C to DVI or VGA, I'd try DisplayPort instead. That confirms what I was thinking, so I can move on and try a different option. I might have botched this answer - can you assist? I have an HP USB-C travel hub G2 and when I plug it into the laptop's USB-C port and a monitor into the HDMI port on the hub I don't get a signal at the monitor. Discussion Displayport Alternate Mode Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 DisplayPort (DP) is a digital display interface developed by a consortium of PC and chip manufacturers and standardized by the Video Electronics Standards Association (VESA). Thank you for participating in our HP Community. By signing up, I accept the terms of the Acer Privacy Policy. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. They allow you to connect video sources (e.g. The Type-C connector delivers DisplayPort technology via an Alternative Mode (Alt Mode). Hi, I think we have a same problem and i have resolve it on my 13-ad024tu since i have tried every method to get a video output from usb-C port. Motorola has implemented the FreeRDP library, an open-source . Have you tried to check with a different cable? Click Thumbs Up to say Thank You for the help. DisplayPort Alternate Mode. Next to the ports of a Windows laptop are symbols / logos, which indicate what you can do with the port. For more information about USB Type-C, seehttp://www.usb.org/developers/usbtypec/(in English). By using this site, you accept Acer's Privacy Policy and the The problem is probably not the cables but rather the ports themselves, as I doubt that they actually have a DisplayPort Alternate Mode at this point. NOTE: Cables and/or adapters (purchased separately) may be required, Device Home Page - References and Resources Learn about your Device - Solve Problems, NOTE: Content depends on device type and Operating System, Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more, When the website support page opens, Select (as available) a Category > Topic> Subtopic. I only get a connection/disconnection sound from Windows with the multiadapter, and in Device Manager I get a USB-C multiport device, described as a Billboard Device, under USB-devices, but connecting the HDMI cable to the adapter does nothing. It has been a while since anyone has replied. Shawn "Cmdr" Keene | Microsoft MVP - Windows Insider | CmdrKeene.com | tweet: @CmdrKeene DisplayPort Alt Mode. by Youll be auto redirected in 1 second. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our Acer F5 just has the original USB symbol (Trident) - nothing more. An option for sending DisplayPort signals over a USB Type C cable. How do I check if my laptop supports DP Alt mode? You can NOT use its USB-C port to charge your machine. In the manual it states this model has a port type USB 3.1 Type-C, Gen 1. The client driver is responsible for deciding the alternate mode to negotiate. As off now, I'm afraid as mentioned before, the conversion from USB to Display isn't supported by HP devices unless they have a thunderbolt port. https://www.amazon.com/gp/product/B01M5JE55S/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1. 05:55 AM I have a new Inspiron I3 7391, connected to external Dell monitors P2014H via (to number 1) HDMI and (to number 2) USB C cables. The USB C connexion constantly (every five seconds) disconnects and reconnects. I'm told that it does not necessarily mean it supports DP Alt mode. A Microsoft document reads as follows: "Windows 10 is capable of. I think I need proof from someone with a laptop from the same series that it does work. The opinions expressed above are the personal opinions of the authors, not of HP. SUNIX UPD2018 is a Dual-port Super-Speed+ USB 3.1 10G PCI Express add-on card, and it's compliant with the PCI Express Gen3 specification for host PC system. So i keep search on this topic and found even HP'sSupport Agent can't explain it clearly, which i think impossible. The error code is displayed under Device status. that'll help us and others see that we've got the answers! Is your notebook plugged in and not charging? I reviewed your concern and the entire conversation, did some research and here's an article that explains all you need to know about USB Type-C Alternate mode and more: USB Type-C video modes (Alternate mode):USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from one USB Type-C port on your computer or device. I bought a type C adaptor with an HDMI port hoping to connect a 2nd display via displayport mode of the PC Type C connector. followed by clicking on 'Accepted as Solution' for my efforts to help you identify the reason for your concern. (By the end of this article all the issues should be resolved). So if you still want a better way other than external graphic chip adaptor, just try this product or something like this one, with DP ALT MODE as the keyword. Called my local HP tech office, and they said it should work. Reply Report abuse Was this reply helpful? Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner. I already tried to update all updates from windows and put the newest bios from HP. Description Systems that incorporate a USB4 host router and support external user connectable USB4 port (s) must support DisplayPort (DP) Alternate Mode on all exposed USB4 connectors in accordance with the Power Deliver Specification and the VESA specification for DisplayPort Alternate Mode on USB Type-C connector standard. I'm the Riddle_Decipher & I'm at your service. Choose the device, press and hold (or right-click) it, and then select Properties. Don't worry as I have a few suggestions which should help you resolve this issue. After i lost it i have got another one with dispalylink chip, yet still not so good because this kind of external graphic chips will have alot of problem in some situation, though they support multiple monitor at one time. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Anyway, i got a adapter which work great now, and in a quite fair cost. This email address has already been registered. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". To provide you with an accurate solution, I'll need a few more details: Have you tried to connect one monitor at a time and check if that helps?

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